Assistant Executive Housekeeper

**JOB SUMMARY**

Reporting to the Director of Housekeeping, the Assistant Executive Housekeeper will collaborate closely with all operating departments and is responsible for managing and supervising the Housekeeping team in delivering a seamless and delightful stay experience for our guests.

**What you will be DOING**:

- Conduct inspection on rooms and public areas to ensure that the standard of cleanliness and maintenance is up to the required standards.
- Plan manpower requirements according to hotel occupancy including daily allotment and overtime requirements.
- Direct work assignments of all staff under direct supervision and coordinate with other operating departments on matters related to Housekeeping operations.
- Liaise with Front Office on room occupancy forecast so as to plan for sufficient manpower.
- Plan spring cleaning to be carried out during off peak period when necessary.
- Manage and maintain housekeeping supplies, including linen and staff uniforms, cleaning supplies and any others housekeeping assets.
- Assist in sourcing and procuring the required housekeeping items. Ensuring there is sufficient supplies for operations usage.
- Coordinate with all housekeeping related contractors such as Laundry, Pest Control, Public Area cleaning, Landscaping, florist, Sanitation and hygiene, and others.
- Take charge and ownership of any arising operational issues, coordinate and manage communication between the teams and follow up to ensure smooth operation flow.
- Attend to any guest feedback in a swift manner and resolve the issue to guest satisfaction in accordance to Raffles standards.
- Ensure each work and satellite work station has sufficient supplies inventory levels, good maintenance and general upkeep of area, equipment and operating supplies.
- Manage, supervise and coach the Housekeeping team.
- Conduct performance review for the Housekeeping team.
- Conduct on-the-job training for the team.
- Plan duty roster effectively and productively.
- Conduct daily shift briefing.
- Control and manage operational expenses efficiently and within the hotel direction.
- Observe all brand/operating standards and/or LQA.
- Follow all workplace safety and security policies and procedures. Report accidents, injuries and incidents to security / talent & culture team immediately.
- Participate & contribute actively in all Corporate Social Responsibility and Sustainability initiatives organised by the Hotel.
- Drive and create action plans of housekeeping team’s performance in guest satisfaction index, audits and KPIs.
- Develop and implement the departmental strategies and action plans in accordance with the strategic plans.
- Ensure the housekeeping team deliver the expected guest services in accordance to Raffles standards.
- Ensures guests receive the experience as detailed in SOPs, quality standards and aim to achieve the established scores and goals.
- Seek continuous improvements in service processes and delivery excellence.
- Support and assist the Director of Housekeeping on any duties related the functions of housekeeping department.
- Perform any other duties and responsibilities that may be assigned.

**Your experience and skills include**:

- Degree/Diploma in Hospitality/Tourism or equivalent
- Minimum 5 years of relevant hospitality working experience in a managerial appointment
- Good human relations and influencing skills
- Good communications (verbal and written), planning and coordination skills
- Ability to work independently and take initiative
- Strong time management skills
- Creative and resourceful
- Understand the needs of international luxury travellers
- Possess good local hospitality market knowledge
- Flexible with working days and hours including weekends and public holidays