Assistant Executive Housekeeper

IHG Hotels & Resorts' first voco hotel in South East Asia is now open on Singapore’s world-famous Orchard Road

voco® Orchard Singapore provides guests with the world-renowned voco experience from the moment they walk through its doors. Famed to be hotels to count on, yet different enough to be fun, voco hotels are unstuffy hotels where people feel comfortable to relax, and just get on with life. Hotels that stand out from the crowd, voco combines familiar comforts with the indulgences of a hotel, to create somewhere that’s dependable, but not vanilla. Somewhere premium, but with a laidback spirit. Somewhere reliable, but different.

**Your day to day**

voco Orchard Singapore is seeking a dynamic and detailed oriented Assistant Executive Housekeeper to be part of our team. As the Assistant Executive Housekeeper, you will assist in managing the housekeeping and laundry operation to ensure product quality standards are met and that optimum service is provided to hotel guests according to hotel and company business objectives. Serve as Executive Housekeeper in his/her absence.

**FINANCIAL RETURNS**
- Assist Executive Housekeeper in the preparation of the annual departmental operating budget and financial plans which support the overall objectives of the hotel.
- Monitor and control the departmental expenses on an ongoing basis to ensure performance against budget.
- Analyse departmental expenses and identify areas of improvement to drive departmental and hotel profitability

**PEOPLE**
- Trains, manages and motivates the Housekeeping department in order to provide high standard of service for customers and meet departmental and hotel targets
- Provide direction and support to the team on a daily basis
- Assist the Executive Housekeeper to supervise and manage the performance of the department.
- Work closely with the Human Resources department in the recruitment of colleagues to ensure staffing are met
- Identify any training gaps and work with the Learning & Development colleagues to ensure training gaps are close.
- Assist in managing the day-to-day activities of the Housekeeping staff. Schedule employees to ensure proper coverage.
- Ensure all staff is properly trained on systems, security and cash handling procedures, and service standards and have the tools and equipment needed to effectively carry out their job functions.
- Promote teamwork and quality service through daily communication and coordination with other departments, including Finance, Revenue, Sales and Marketing, Food and Beverage, Housekeeping, and Maintenance.

**GUEST EXPERIENCE**
- Ensure that the rooms are prepared in accordance to IHG Way of Clean operating procedures.
- Coordinate any special request with Guest Services to ensure a memorable stay for our guests
- Ensure that all Housekeeping duties are carried out to the highest standard in order to provide guests with maximum efficiency of service and comfort.
- Respond to guest complaints, special requests and ensure corrective action is taken to achieve complete guest satisfaction.
- Inspect all guest rooms and public areas on a regular basis to ensure that the furnishing, facilities and equipment are clean and in good repair, well maintained and replaced or refurbished as required.
- To check vacant, clean rooms on the report and report any discrepancies both to housekeeping for assignment and to the hotel duty manager for investigation.
- Analyse all Guest Heartbeat surveys and any social media reviews to identify any gaps or trends, put in place corrective preventive action to prevent negative issues from recurring.

**RESPONSIBLE BUSINESS**
- Conduct pre-shift meeting and review all information pertinent to the day’s activities.
- Assist in maintaining par levels for supplies and equipment. Replenish shortages and other business supplies for daily business.
- May be responsible for the security of lost and found items or coordinate the lost and found function with other departments.
- Assist with deep cleaning projects and/or assist housekeeping staff during unanticipated rush periods.
- Schedule and regularly conduct routine inspections of the front office and public areas to ensure the appearance of such areas reflects highly on the hotel, brand, and Company. Assist in creating and implementing action plans to correct deficiencies.
- Ensure the cleanliness and tidy of the department and ensure all equipment is in good working order
- Perform other duties as assigned including assisting staff with their job functions during peak periods.

**What we need from you**
- Degree or Diploma in Hospitality Management or other relevant qualification
- Minimum 2 years’ related experience as similar position in a full service hotel
- Oral and written fluency in English. Fluency in another language is an advantage
- Commitment to work rotating shifts, weekends and public holidays.
- Great communication skills, ability to interact with guests, employees and third parties that r