Director of Information Technology

1 week ago

Singapore Pan Pacific Hotels Group Full time

**Singapore**
**Pan Pacific Singapore**
**Information Technology**

**Job Grade**
Full Time

Position Summary
The incumbent will be responsible for the management and organisation of all Business Applications, Databases and Messaging systems of the property in accordance to the established procedures and industry best practices. Develop a continuous process of education for the operational users in system usage to achieve business goals. Monitor and manage all service level agreements to ensure consistent and timely service delivery of all vendors. Execute assigned tasks independently and ensure Associates in the IT Departent are coached and guided.

The Role
- Responsible for effective IT Service Management while delivering and supporting IT services that are appropriate to the business requirements of the property and at the same time, ensure the Service Level Agreements (SLAs) and underpinning Operational Level Agreements (OLAs) meet the property and corporate standards.
- Review and evaluate continuously the existing Information Technology Systems and search for areas of improvement in the existing system. Plan and implement all aspects of best practices and industries standards to maximize performance of business objectives and initiatives.
- Administer the total Information Technology Systems of the property and resolve hardware and software problems, follow up with the respective product vendor in case of escalating any unsolved issue.
- Provide data analysis and management reporting required to evaluate effectiveness of current systems and identify growth opportunities and incompliance of using property resources according to the policy and procedure.
- Respond to user’s requests for general help, troubleshooting, installation, upgrade and maintenance of all Business Application and Database systems.
- Backup all systems and data of Applications, Databases and User’s data files including the mail server. Ensure that there is no error in any backup process and the backup is completed successfully. Complete periodic testing by restoring from the backup to verify data integrity as part of disaster recovery and making sure that all the backups taken properly.
- Constantly monitor and ensure maximum security of the total Information Technology systems electronically/physically from any internal and/or external sources and establish effective disaster recovery contingency plan in case of system failure.
- Upgrade the Business Applications to the latest version and patches releases by the respective Application Vendor.
- Administer and monitor the user access activity log of Network, Applications Servers and Databases. Review system logs and Application user log of any activities found incompliance with the property policy and procedure and take action according to the policy.
- Monitor all Business Applications and Database Servers including Interface PCs and check logs for errors requiring attention; make sure systems are operating with zero error.
- Review Antivirus System Console to monitor for Virus Activities and ensure all systems are updated to the latest release of virus definitions.
- Enforce Information Technology policies/procedure of the property with respect to download/install/use of unauthorized Software and misuse of property’s IT resources.
- Attend courses and IT seminars in order to constantly update his/her know-how of the systems in use in the property and Information Technology in general.
- Plan the property’s IT future including preparing Business plan and capital budgets
Talent Profile
- Diploma or Degree in Information Technology.
- Previous working experience in a LAN/WAN environment as Manager IT/ Systems Administrator/ Business Application Analyst Working knowledge of Hospitality PMS including System setup, LAN setup,
- Project management, System configuration, Installation and Training.
- Good working knowledge of MS Office Suite. Familiarity with other Office packages is preferable.
- Experience as a Manager leading a team
How to Apply

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