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Vendor Management Coordinator

2 weeks ago

Singapore Combined Insurance Full time

**Role Purpose**

This role reports directly to the APAC Vendor Manager. The role will work closely with the Regional Vendor Management team to ensure the development and implementation of Best Practices. It will support the regional strategies to deliver long term operational efficiency and financial benefits, whilst minimising business risk.

The role responsibilities will be across the following areas:

- **Business Analytics**
- Proficient at Excel is a must.
- Ability to read, understand & analyse data is a must but also to contextualize it and lead external & internal discussions based on data is a must.
- Ongoing responsibilities include supporting with data, the optimization of vendor panel sizes and providing analytics/reporting of identified savings & other opportunities.
- Experience in power BI platforms would be preferred.
- **Sourcing**
- Ability to create RFQ, RFP, RFI documents, guide the Business through the definition of their business requirements, develop presentations materials (i.e., ppt) is a must.
- **Vendor Performance Management**
- Support the development of a set of vendor performance management best practices which will include the most effective use of Service Level Agreements (SLAs), Developing Key Performance Indicators (KPIs) and Balanced Performance Scorecards for vendors.
- This will include promoting the Vendor Management Best Practices for the compliance and performance management of these vendors appropriate to each local legal and regulatory environment.
- Focus on measuring the right performance criteria (based on the key success levers for the VM function).
- **Systems & Tools**
- Assist all region/country stakeholders in using procurement platforms and tools.
- Ability & willingness to learn how to use new tools with the right energy & positivity is a must.
- Ability to create guide/training documents on the use of those tools.
- Ability to always think critically to be ahead on how to improve & streamline processes.
- Ability to develop an approach to vendor/ Chubb process mapping and evaluation with a focus on the removal of non-value adding activities and waste removal.
- **Governance & Compliance & Best Practices**
- Ability to understand current, complex, diverse & ever evolving vendors due diligence requirements processes, map them out, find ways to improve them, engage with relevant departments to influence their evolution so risks are mitigated while maintaining Chubb competitive advantage.
- To develop a Continuous Improvement vendor methodology to focus vendor efforts on year-on-year improvements in the end-to-end claims process through Vendor Relationship Management techniques, encouraging vendor innovation and ongoing value-adding initiatives. This should include a ‘lessons learnt review process and ongoing Market Analysis.

This role will also be expected to be an advocate of the Claims Vendor Function and ‘sell’ the function to all appropriate areas of the business. They will demonstrate leadership and proficiency in areas of Strategy development, Vendor Performance Management Best Practice, Sourcing processes, governance & compliance management, and guide stakeholders through the Vendor Management process so that value is delivered.
- **MINIMUM REQUIREMENTS**:

- A minimum of 3 years of experience in Claims Vendor Performance Management across multiple vendor categories would be preferable.
- Knowledge of Claims vendors and vendor markets.
- Ability to work independently, remotely and objective focussed.
- Tangible evidence of a deliver-based focus.
- Analytical & solution focused skills.
- Proven experience in managing vendor performance management programs using SLA, KPIs and Balanced Scorecards.
- Ability to negotiate & influence effectively & commercially.
- Knowledge of either insurance markets, insurance claims or procurement principles (desirable).
- Strong interpersonal & stakeholder management skills & experience.
- Ability to work as a team & by-self. Self-motivated
- Ability to prioritize effectively.
- Can-do attitude, solution driven.