Senior Executive, Statutory Services

1 week ago

Singapore Singapore Academy of Law Full time

The Singapore Academy of Law’s vision is to make Singapore the legal hub of Asia. We work with our stakeholders to set new precedents of excellence in Singapore law through developing thought leadership, world-class infrastructure and legal solutions. As a body established by statute, SAL also undertakes statutory functions such as stakeholding services and appointment of Senior Counsel, Commissioners for Oaths and Notaries Public.

**Responsibilities**

(A) Authentication & Legalisation
- Perform counter duties such as processing of documents for Authentication and Legalisation
- Provide advice on different requirements for various types of documents
- Manage large numbers of customers at the counter
- Ensure high customer service levels and handle customer/feedback/complaints enquires
- Oversee the daily operations at the counter, including staff rostering
- Manage, mentor and train Legalisation Officers
- Streamline of counter processes and assist in drafting SOP
- Manage, maintain and conduct 1st level troubleshooting technical issues of all counter equipment/systems
- Report technical issues of counter equipment
- Track, request and ensure proper storage of controlled supplies
- Participate in providing user requirements for system enhancements
- Perform other ad-hoc administrative duties assigned from time to time

(B)_Stakeholding
- Accurately record, update, maintain and review all form submissions
- Maintain and ensure proper e-documentation and e-filing system
- Provide administrative support to the team to ensure smooth day-to-day operations
- Follow-up and liaise with external party on relevant matters
- Prepare simple accounting entries and bank reconciliations for Stakeholding fund movements
- Ensure timely completeness and accuracy in assigned tasks
- Participate and keep abreast of automation that can improve productivity as well as enhance operational reliability and quality
- Perform other ad-hoc administrative duties assigned from time to time

**Skills and Qualifications**
- Minimum 3-year work experience in a similar position, preferably in the hotel and hospitality, or airport customer service sector
- Customer-oriented and able to take pressure and provide good customer service including dealing with difficult customers
- Organised and meticulous, with the ability to multi-task to meet deadlines and work independently
- Resourceful, confident, pleasant, positive working attitude and hardworking
- Good written and spoken English
- Able to work as a team and independently with various internal and external parties in a fast-paced environment, self-driven and a team player

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