Business Messaging Specialist

7 days ago

Singapore Meta Full time

**Business Messaging Specialist Responsibilities**:

- Collaborate with Meta account teams to build relationships and trust with client stakeholders across business, technical, customer experience, marketing, and other relevant stakeholders, to gain mindshare on Meta Business Messaging in driving business results. Act as a trusted advisor to help the clients transform their business.
- Develop a comprehensive understanding of clients’ business objectives and customer journey, and devise solutions based on in-depth solution knowledge of Meta’s Business Messaging offerings. Leverage platform capabilities, as well as partners as relevant, to build solutions.
- Develop and present compelling value propositions, business cases, along with commercial structure, for clients to drive measurable outcomes.
- Demonstrate thought leadership and develop strategic client plans to drive growth against goals, including by reviewing forecasts, assessing and mitigating risks, and removing blockers.
- Engage relevant support and engineering teams to address issues, determine the root cause of problems, remove blockers, and improve overall experience.
- Actively seek client feedback (both formal and informal) and understand the drivers of satisfaction and/or dissatisfaction. Effectively communicate the feedback internally to identify feature gaps and improvement opportunities
- Build global learnings on best practices around product implementation and solutions success based on Client insights.

**Minimum Qualifications**:

- 5+ years of enterprise sales and business experience
- Analytical and problem-solving experience with large-scale systems and. Proven experience to drive data-driven discussions and engage in complex product discussion.
- Experience operating autonomously across multiple teams, demonstrated critical thinking, and thought leadership
- Possess executive maturity, presence and experience in building trust with complex client stakeholders and articulating business value to key decision makers
- Bachelor’s degree or equivalent work experience

**Preferred Qualifications**:

- Industry knowledge and experience in Messaging space
- Experience with performance measurement in SaaS/CPaaS, CRM, Mar-Tech
- Fluency in other Asian languages (Chinese, Bahasa Indonesia) as this role may collaborate with external stakeholders whose usual business language is Chinese or Bahasa Indonesia.

**About Meta**: Meta builds technologies that help people connect, find communities, and grow businesses. When Facebook launched in 2004, it changed the way people connect. Apps like Messenger, Instagram and WhatsApp further empowered billions around the world. Now, Meta is moving beyond 2D screens toward immersive experiences like augmented and virtual reality to help build the next evolution in social technology. People who choose to build their careers by building with us at Meta help shape a future that will take us beyond what digital connection makes possible today—beyond the constraints of screens, the limits of distance, and even the rules of physics.

Individual compensation is determined by skills, qualifications, experience, and location. Compensation details listed in this posting reflect the base hourly rate, monthly rate, or annual salary only, and do not include bonus, equity or sales incentives, if applicable. In addition to base compensation, Meta offers benefits. Learn more about benefits at Meta.

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