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Head of Customer Service

2 weeks ago

Singapore .ZERO Pte Ltd Full time

For this role, you will be joining our team
**Sterra**, one of the leading Home Appliances brands in Singapore,

**Our Vision**:To improve the lives of everyone by having a Sterra product in every home.

**Our Mission**:To create high-quality, functional, sleek, and mínimalistic home products at revolutionary prices, and becoming every home’s partner.

**Job Position**:Head of Customer Service for Sterra
- Direct and manage the Customer Service Department.
- Plan, strategize, and implement systems to push for customer service (pre-sales and after-sales).
- Plan and allocate resources to effectively staff and accomplish the department goals.
- Ensure strong company culture across the departments.
- Motivate the departments to accomplish the department goals.

**Job Requirements**:

- Bachelor’s degree graduate is preferred.
- 3-5 years of experience in business, supervision, and management.
- Leadership experience in managing people in a positive and inspiring manner.
- Flexible and adapt to work in an exciting start-up environment.
- Interpersonal relationship building and employee coaching and development skills.

**Skills**:

- Interpersonal skills to effectively manage, interact, negotiate, and communicate with employees.
- Analytical and sharp mind.
- Adherence to guidelines.
- Committed and dedicated.
- Fast learner in a fast-paced environment.
- Experienced in E-commerce (direct-to-consumer, business-to-consumer) is preferred.
- Experience in a Start-up company is preferred.

**Other Information**:

- Working schedule: Mon-Fri 9am-6pm
- Location: 29 Media Circle
- Only shortlisted will be notified.

**We want to work with you