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Executive/senior Executive/asst Manager Ground
2 weeks ago
**Key Responsibilities**:
- Lead ARD related initiatives and enhancements, including:
- identifying areas where operational efficiency and/or user experience can be enhanced,
- gathering and evaluation of user requirements, development and assessment of business case, deriving and tracking outcome measurement
- collaborating with the various stakeholders
- liaising with the vendor Amadeus
- ensure the completeness of testing
- monitor progress and ensure that timelines are met and budget are kept
- Evaluate, test and implement new ARD releases or features to improve user experience and operations
- Support other BUs in their initiative implementation that have impact to ARD and ARD users
- Investigate and troubleshoot ARD related operational issues and errors, and address reservations/ticketing related queries from staff
- Liaise with Customer Contact Services Dept on ARD/reservations/ticketing related communication to users
***Requirements**
- Bachelor's degree in any discipline.
- Must be comfortable working with systems. Knowledge in Altea ARD and reservations/ticketing is preferred.
- Self-driven, meticulous and organised, with outstanding problem-solving skills
- Excellent interpersonal, communication and project management skills.
- Strong leadership skills and excellent team player.
