Senior Executive, End User Services
7 days ago
**Key Responsibilities**
- Provide technical assistance and troubleshooting support to end users for hardware, software, and network-related issues.
- Install, configure, and maintain end-user computing devices, including desktops, laptops, tablets, and mobile devices.
- Collaborate with other IT teams to escalate and resolve complex technical issues.
- Set up, operate, and troubleshoot AV equipment and systems, including sound systems, projectors, screens, lighting, and microphones, to ensure optimal performance throughout the event.
- Conduct pre-event checks and testing of AV equipment to identify and resolve any technical issues or concerns in advance.
- Provide technical assistance and support to presenters, performers, and organizers regarding AV equipment usage and operation as needed.
- Manage IT and AV projects from initiation to closure, including planning, scheduling, budgeting, resource allocation, and risk management.
**Requirements**:
- Degree in information technology, Computer Science, or related field preferred.
- Minimum 2 years of experience in both IT and AV support, with a focus on end-user computing and Microsoft Domain controller administration.
- Proficiency in troubleshooting hardware, software, and network issues in a Windows and/or macOS environment.
- Basic understanding with industry practices such as ITIL or PMP is a plus, experience with best principles and IT service management (ITSM) frameworks desirable.
- Service oriented, strong user management and communication skills.
Hiring Institution: LKC
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