End User Services Relationship Manager

1 week ago

Singapore Millennium Management Full time

End User Services Relationship Manager

A successful applicant will possess a combination of strong interpersonal, organizational, and technical skills, along with the ability to drive delivery in a dynamic environment. Occasional international travel to other Millennium offices may be required.

**Principal Responsibilities**:

- Gathering, analyzing, and documenting end user and technical requirements
- Creating templates to simplify the delivery of solutions for external PM teams and internal stakeholders
- Managing senior business and technology management expectations
- Identifying appropriate components needed to satisfy the requirements
- Communicating how the components will meet the requirements
- Coordinating component deployment across Infrastructure Technology teams and partner teams such as Legal, Compliance, InfoSec, Trading Services, HR, Operations, and Real Estate
- Creating and maintaining prioritized books of work for customer teams
- Tracking and reporting deployment status vs customer books of work

**Qualifications/Skills Required**:

- 7+ years of infrastructure project and/or service delivery in the financial services industry
- Experience in end user product management preferred
- Ability to manage multiple simultaneous cross-team deliveries to successful conclusion
- Strong sense of ownership and the ability to instill the same in other technology teams
- Working knowledge of end user technologies: workspace, collaboration, and communication
- Familiarity with Office 365, Exchange Online, InTune, Teams, Sharepoint, and Slack
- Familiarity with Software Development Lifecycle (SDLC) management
- Familiarity with common AI tooling use cases and benefits, including Chat GPT
- Excellent oral & written communication, with effective presentation skills
- Ability to organize and lead meetings with customers, technologists, and senior leaders
- Detail-oriented, customer-focused approach to discovery, planning, deployment
- Team player with a strong desire to collaborate with others and help solve business problems
- Ability to thrive in a dynamic environment and re-prioritize as needed to meet urgent demands

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