Incident Manager
2 weeks ago
Powering Positive Change
In a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That’s why at Maxeon Solar Technologies we’ve been pushing the boundaries of solar innovation every day for 35 years - from the very edge of outer space to countless rooftops below.
Our highly advanced solar products are powering the fight against climate change in more than 100 countries around the globe. And our brilliant, passionate, and driven team of more than 5,000 people globally are Powering Positive Change every day.
Are you ready to power positive change?
Lead the incident response as the Incident Commander
Create and maintain incident SOP (Standard Operating Process), data, statistics, documentations and management and operational reports.
Lead and Coordinate incident response and recovery activities
Manage Remediation Item process including identification, ticket creation, tracking, follow up and reporting
Postmortem incident review
Identify and Lead Problem Management for recurring incidents
Facilitate prioritization of incident remediation items to ensure that identified open issues are resolved
Work with IT Teams to ensure communications are detailed and timely.
Proficiency in English language, both oral and written
Strong sense of urgency in responding to customer needs
Working knowledge of ServiceNow
Ability to think strategically, lead and possess a strong problem-solving aptitude
Strong client-facing, interpersonal and communication skills
Bachelor's degree or equivalent in IT/Computer Science or related field
2+ years of experience of Incident Manager
8+ years of experience of Leading Infrastructure areas
Safety Compliance
Your safety is our number one priority at Maxeon. All our employees must complete regular workplace safety training and comply with our mandatory safety standards.
Equal Employment Opportunity
It is Maxeon’s policy to provide equal employment opportunity to all applicants and employees. Maxeon will not tolerate unlawful discrimination against any applicant or employee because of race, color, national origin or ancestry, gender (including pregnancy, childbirth, or related medical conditions), gender identity, age, religion, disability, family care status, veteran status, marital status, sexual orientation, or any other basis protected by national, local, state or federal laws or regulations.
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