Account Executive

2 weeks ago

Downtown Core, Singapore Collinson Full time

Company

Collinson is a global loyalty and benefits company.

We use our expertise and products to craft customer experiences which enable some of the world’s best-known brands to acquire, engage and retain the most demanding and choice-rich customers. In particular, our unique expertise and insight into high earning, frequent travellers allow us to create products and solutions for our clients that inspire greater customer engagement to drive more profitable relationships, enrich their travel experiences, protect what matters and assist in in times of need.

While specialising in Financial Services, Travel and Retail, we also support clients in multiple sectors. We have worked with over 90 airlines, 20 hotel groups and more than 1,400 financial institutions and banks, with clients including Accor Hotels, Air France KLM, American Express, British Airways, Cathay Pacific, Diners Club, Mandarin Oriental, Mastercard, Radisson Hotel Group, Sephora, Visa and Vhi.

We take pride in our 35+ years’ experience working with these kinds of household names in over 170 countries and help our clients to deliver the smarter experiences it takes to differentiate their propositions, and help them win deeper devotion with their customers.

Collinson is a privately-owned entrepreneurial business with 2,000 passionate people working in 17 locations worldwide. Our solutions include Priority Pass, the world’s best known airport experiences programme, while we are also the trusted partner behind many of the leading financial services, airline and hotel brand’s reward programmes and loyalty initiatives.

Purpose of the job

Key Responsibilities
- Program management and support on customer service, fulfilment management and day-to-day operations management
- Manage on-going programme communications and Content Management System (CMS)
- Handle issue resolutions for all partners on rewards and system related escalations
- Coordinate and execute programme/promotion initiatives
- Review partners, reward pricing and offerings
- Ensure all deliverables are on track, on time and on budget
- Other duties may include, but are not limited to preparation of quotations, purchase orders, cost sheets, timelines, job briefs, contact reports, liaison with all internal and external stakeholders and overall account management.

Knowledge, skills and experience required
- Degree/Diploma holders with at least one-year experience working in or with agencies, within CRM/Loyalty/Digital/Social marketing space
- Prior experience in IT communications and working with content management systems will be an advantage
- Good levels of IT literacy are expected
- Proficient in Microsoft Office
- Comfortable working with data and charts, and basic data analytics
- Basic understanding of finance management
- Great communication skills in both written and spoken English, and comfortable with IT jargons
- Good problem-solving skills and resourcefulness to find innovative solutions to challenges
- A self-starter with exceptional attention to detail, and excellent organization skills
- Highly self-motivated, organised and be able to effectively manage multiple tasks and deadlines simultaneously
- Mature with a strong sense of initiative, willingness to learn and ability to work under pressure

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