
Field Services Representative, Sig
2 weeks ago
**Our vision is to transform how the world uses information to enrich life for all.**
Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it all while committing to integrity, sustainability, and giving back to our communities. Because doing so can fuel the very innovation we are pursuing.
JR18785 FIELD SERVICES REPRESENTATIVE, SIG
As a SIG Field Service Representative you will provide highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. You will approve operational quality of system equipment and report any QC issues to the factory FSR. You will provide initial instruction to customers on the installation, operation and maintenance of the system and serve as company liaison with customers on administrative and technical matters for assigned projects. A SIG Field Service Representative will interpret customers’ needs and clarify if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers. You will serve as the customer contact on technical and service related problems. You will prepare reports for analysis of product failure trends and serviceability issues. This job may include any aspect of field support, and is not limited to system hardware and software. You will work directly and indirectly with diverse cultures and nationalities performing all aspects of Field Service listed above.
**Job Responsibilities and Expectations:
**Installation Support and Training**:
- Provide new equipment installation support and oversight.
- Develop a customer training plan for assigned equipment.
- Ensure installation documentation is thorough and complete for remote customers.
- Promote customer self-sufficiency through training and frequent communication.
**Customer Support**:
- Facilitate bi-directional communication between appropriate customer groups and SIG Engineering.
- Liaise with Customer Service for unique customer information needs (quotes, RMA).
- Coordinate new equipment installation schedules, upgrades and\or modifications to meet customer needs.
- Aid maintenance personnel in the identification and rectification of unique and difficult system failures.
- Track material returns for warranty repair
eplacement.
- Generate Field Reports to document issues, equipment modifications or repetitive system failures that will have an effect on the equipment in the field.
- Assist customers with spares management as necessary.
- Follow all site\customer specific contractual obligations where applicable. Examples may include IP security, time tracking, documentation, services, RMA support, etc..
**Equipment Performance and Improvement**:
- Monitor operational, maintenance and performance data, including customer passdowns, to understand unique processes\issues at each site.
- Compile, document and track issues in approved location\format to be easily shared with customers and Field Service Team..
- Monitor both equipment and PCB RMA data. Make appropriate recommendations to reduce field failures.
- Present unbiased feedback from the field to internal and external customers.
- Document equipment or process deficiencies, using field and\or experimental data, and make recommendations for feasible solutions.
**Field Upgrades**:
- Assist with the development and deployment of system upgrades and\or modifications.
- Provide field upgrade training to customer support groups.
- Track equipment upgrades for easy reference.
**Quality Control**:
- Provide feedback on any manufacturing, or quality issues are discovered in the field.
- Track QC and new PCB failures in approved location for easy access by the various SIG support and manufacturing groups.
**Equipment Documentation Support**:
- Assist with content in the equipment user’s guides or other technical documentation that will be used to support SIG equipment in the field.
- Provide recommendations and direction for online site content that will provide Field Service team and customer base easy access to all necessary information needed for installation and maintenance.
- Assist with the development of customer maintenance and process procedures.
**Requirements**:
- Minimum of Bachelor's Degree in electronics or equivalent experience/background.
- Must have a high level of self-motivation and be able to work independently with mínimal direct supervision.
- Experimental design and data analysis skills.
- Ability to manage multiple issues.
- Strong verbal and written communication skills, with English communication (written/spoken) a preferred benefit.
- Must have strong soft skills and ability to work with diverse cultures, nationalities and personal
-
Field Services Representative, Sig
4 days ago
Singapore Micron Full time**Our vision is to transform how the world uses information to enrich life for all.** Join an inclusive team passionate about one thing: using their expertise in the relentless pursuit of innovation for customers and partners. The solutions we build help make everything from virtual reality experiences to breakthroughs in neural networks possible. We do it...
-
Logistics Coordinator in Singapore
1 week ago
Singapore beBee Representative Full time $4,000 - $6,000Job Title: Representative in SingaporeOverview">Singapore Classified Advertisements & Listings from Singapore Expats. We are seeking a representative to manage logistics operations. The ideal candidate will be required to work on a part-time basis, up to 2 hours per week. This role is perfect for someone looking to gain experience in the field while...
-
Field Service Representative
6 days ago
Singapore beBeeDriver Full time $4,000 - $6,000Job SummaryWe are seeking a skilled and reliable Field Service Representative to join our team. As a Field Service Representative, you will be responsible for performing site sampling at client premises as and when required, collecting samples from customers, and delivering items, samples, and documentation to client sites.Key ResponsibilitiesPerform site...
-
Field Service Representative
2 weeks ago
Singapore beBeeFieldService Full time $4,000 - $6,000Field Service RepresentativeAs a Field Service Representative, you will be responsible for performing site sampling at client premises as and when required. This role involves collecting samples from customers, delivering items, samples, and documentation to client sites, and maintaining cleanliness in the vehicle.Key Responsibilities:Perform site sampling...
-
Merchants Customer Service Field Representative
2 weeks ago
Singapore 360 MARKETING SERVICES PTE. LTD. Full time $40,000 - $60,000 per yearWe are looking for an energetic, self-motivated, and passionate individual to join our team. You should be proactive and independent.As the Merchants Customer Service Field Representative, you will be key to auditing and servicing merchants for a financial institution in Singapore. You will be working in the retail environment, and you will be required to...
-
Field Service Representative
3 days ago
Singapore Rheinmetall Communication and Technology Pte. Ltd. Full timeOverview Field Service Representative : As a Field Service Representative, you will perform maintenance and repairs on all simulation systems and their components for small- to medium-sized projects. In addition, you will manage the warehouse, coordinate material procurement, and generate accompanying documents for reporting purposes. Tasks Maintenance and...
-
Singapore 360 MARKETING SERVICES PTE. LTD. Full timeRoles & Responsibilities We are looking for an energetic, self-motivated, and passionate individual to join our team. You should be proactive and independent. As the Merchants Customer Service Field Representative, you will be key to auditing and servicing merchants for a financial institution in Singapore. You will be working in the retail environment,...
-
Singapore 360 MARKETING SERVICES PTE. LTD. Full timeWe are looking for an energetic, self-motivated, and passionate individual to join our team. You should be proactive and independent. As the Merchants Customer Service Field Representative, you will be key to auditing and servicing merchants for a financial institution in Singapore. You will be working in the retail environment, and you will be required to...
-
Field Service Representative
1 week ago
Singapore Beeconomic Singapore Pte Ltd Full timeWe at Fave are looking for those who share our core belief - “Every Day is Game day”. We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services. Role Purpose As a Field Service Representative, you will act as the company's front-line representative for the...
-
Merchants Customer Service Field Representative
2 weeks ago
Singapore 360 MARKETING SERVICES PTE. LTD. Full timeRoles & ResponsibilitiesWe are looking for an energetic, self-motivated, and passionate individual to join our team. You should be proactive and independent.As the Merchants Customer Service Field Representative, you will be key to auditing and servicing merchants for a financial institution in Singapore. You will be working in the retail environment, and...