Merchants Customer Service Field Representative

3 weeks ago


Singapore 360 MARKETING SERVICES PTE. LTD. Full time
Roles & Responsibilities

We are looking for an energetic, self-motivated, and passionate individual to join our team. You should be proactive and independent.

As the Merchants Customer Service Field Representative, you will be key to auditing and servicing merchants for a financial institution in Singapore. You will be working in the retail environment, and you will be required to visit retail outlets island-wide.

Your responsibilities will include:

  • Visit and service merchants assigned island-wide.
  • Provide insights into the merchants' payment acceptance.
  • Notify merchants of any upcoming marketing campaigns
  • Testing of payment terminals and resolving the issue if any
  • Deploy campaign/marketing POPs, sharing marketing insight with merchants
  • Able to adapt to any ad hoc activities assigned.
  • No selling is required.

To be a successful Merchants Customer Service Field Representative, you should have :

  • Previous experience in a customer service role.
  • A proactive attitude, able to work independently and as part of a team.
  • Excellent fluency and communication in English, and other languages are welcomed.
  • A good credit rating
  • Time management and work in a fast-paced environment
  • Experience in handling challenging situations.
  • Able to build good relationships with merchants.
  • 1 year of retail store experience would be an added advantage.
  • Physically fit
Tell employers what skills you have

Energetic Team Player
Customer Support
Agile
Auditing
Adaptable
Physically Fit
data integrity
Time Management
Customer Management
Customer Satisfaction
Customer Service
Audit
Able To Work Independently
Integrity

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