Sg] Client Relationship Manager

2 weeks ago

Singapore Doctor Anywhere Full time

**About the team**

Our Commercial team is a pivotal component of Doctor Anywhere. We're a tenacious group in charge of a wide range of business development and strategic partnership initiatives. Our primary job is to establish and expand our collaboration with insurance providers, healthcare agencies and corporate clients in order to provide healthcare to employees and the community.

**About the Role**

We are seeking an experienced and relationship-driven Client Relationship Manager to join our growing employee benefits team in Singapore. In this role, you will manage a portfolio of key insurer and broker partners, acting as the primary point of contact and ensuring their continued success and satisfaction with Doctor Anywhere's services. You will play a vital role in driving revenue growth, client retention, and identifying new corporate healthcare solutions business opportunities within your assigned portfolio.

This role is based in **Singapore**

**A summary of the key responsibilities are as follows**:
**Relationship Management**:

- Build and nurture strong, long-term relationships with key stakeholders within assigned insurer and broker accounts.
- Act as a trusted advisor, understanding client needs and providing proactive solutions that drive value for their business and their corporate clients and members.
- Conduct regular client meetings (both virtual and face-to-face) to review performance, address concerns, and identify opportunities for growth.
- Manage client escalations efficiently and effectively, ensuring timely resolution and maintaining high levels of client satisfaction.

**Account Growth & Retention**:

- Achieve and exceed revenue targets by identifying and closing new business opportunities within existing insurer and broker accounts.
- Develop a deep understanding of clients' business objectives and proactively recommend relevant Doctor Anywhere products and services, with a focus on corporate health screenings, vaccinations, and other corporate wellness solutions.
- Lead contract renewal negotiations, ensuring favorable terms and maximizing client lifetime value.
- Track key account metrics, analyze performance data, and prepare regular reports to monitor progress and identify areas for improvement.

**Operational Excellence**:

- Lead monthly Service Level Agreement (SLA) reviews with assigned insurer and broker partners, ensuring adherence to agreed-upon service standards and addressing any performance gaps.
- Facilitate annual joint planning meetings to review past performance, align on strategic objectives, and develop collaborative growth plans for the coming year.
- Collaborate effectively with internal stakeholders across operations, product, and technology teams to ensure seamless service delivery and optimal client experience.

**About you**
- Minimum of 6 - 8 years of proven experience in a client relationship management or account management role, preferably within the insurance, healthcare, or employee benefits industry.
- Proven track record of successfully managing and growing client relationships, exceeding revenue targets, and driving client retention.
- Strong understanding of the insurance brokerage landscape and corporate wellness offerings.
- Excellent communication, interpersonal, and presentation skills, with the ability to build rapport and credibility with senior stakeholders.
- Strong problem-solving, negotiation, and analytical skills.
- Self-motivated, results-oriented, and able to work independently as well as part of a team.
- A start-up attitude - you take full ownership of things that you do, willing to go out of your comfort zones and take on new challenges.
- Comfortable with ambiguity and flexible to learn new things - we’re not done growing, and heading into uncharted territories is part of the fun

**About Doctor Anywhere**

Doctor Anywhere (DA) is a regional tech-enabled, omnichannel healthcare provider delivering care to 2.5 million users across 6 countries in Southeast Asia. Founded in 2017 with a mission to make healthcare simple, accessible, and efficient for all, DA leverages technology to enable individuals towards preventive, long-term health via holistic offerings including our telehealth app, physical clinics and pharmacies, mental wellness, specialist consults, and also an online health & wellness marketplace for supplements, healthy snacks, home-based health screening and vaccinations.

DA’s goal is to build a regional digital healthcare ecosystem, advanced by the 3,000 GPs and specialists within our regional network, over 1,000 corporate organisations, and 25 regional insurers we work with. Grounded in our motto “Keep Going, Keep Growing”, our team strives towards excellence, with innovation and collaboration at our core, and values diversity in perspectives brought by every member. Join us in our mission to transform Southeast Asia’s healthcare future

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