Current jobs related to Guest Service Agent - Marina Bay - Marina Bay Sands

  • Guest Service Agent

    4 days ago

    Marina Bay, Singapore Marina Bay Sands Full time

    **Job no**: 502528 **Work type**: Full Time **Location**: Marina Bay Sands **Categories**: Hotel - Management **Summary of Job Responsibilities** Front Office and Premium Services TMs provide check-in, check-out and meet and greet services to our hotel guests. These TMs attend to guests in accordance with the Marina Bay Sands Service Quality Review...

  • Senior Guest Service Agent

    2 weeks ago

    Marina Bay, Singapore Marina Bay Sands Full time

    LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE! Be part of our diverse and inclusive team. Job Responsibilities - Deliver wonderful shopping experience to shoppers and guests of Marina Bay Sands - Attend to shoppers’ enquiries and feedback for customer experience improvement. - Perform Mall Marketing redemptions and any other duties assigned. - Attend...

  • Guest Service Agent

    2 weeks ago

    Marina Bay, Singapore Marina Bay Sands Full time

    **Job no**: 503233 **Work type**: Full Time **Location**: Marina Bay Sands **Categories**: Retail, General Services **Summary of Job Responsibilities** This position is under the Box Office team, as part of Entertainment department. The Box Office team provides ticket sales services and operational support for Marina Bay Sands attractions and events. This...

  • Guest Relations Host

    2 weeks ago

    Marina Bay, Singapore CE LA VI Full time

    **Customer Focus**: - Demonstrates a strong commitment to customer satisfaction. - Anticipates customer needs, providing personalized service. **Responsibilities**: - Make reservations for guests. - Address guest inquiries and resolve issues promptly. - Ability to handle cashiering unsupervised. - Use appropriate language, tone, and non-verbal cues to...

  • Guest Relations Manager

    2 weeks ago

    Marina Bay, Singapore CE LA VI Full time

    **Adaptability and Resilience**: - Ability to thrive in a fast-paced and dynamic hospitality environment. - Employees demonstrate flexibility, adaptability to change, and resilience in the face of challenges. - Open to learning new skills and adjusting their approach as needed. **Responsibilities**: - Lead the guest relations team during night-time...

  • Guest Relations Host

    4 hours ago

    Marina Bay, Singapore CE LA VI Full time

    **Customer Focus**: - Demonstrates a strong commitment to customer satisfaction. - Anticipates customer needs, providing personalized service. **Responsibilities**: - Make reservations for guests. - Address guest inquiries and resolve issues promptly. - Ability to handle cashiering unsupervised. - Use appropriate language, tone, and non-verbal cues to...

  • Guest Relations Host

    4 hours ago

    Marina Bay, Singapore CE LA VI Full time

    **Customer Focus**: - Demonstrates a strong commitment to customer satisfaction. - Anticipates customer needs, providing personalized service. **Responsibilities**: - Make reservations for guests. - Address guest inquiries and resolve issues promptly. - Ability to handle cashiering unsupervised. - Use appropriate language, tone, and non-verbal cues to...

  • Assistant Guest Relations Manager

    2 weeks ago

    Marina Bay, Singapore CE LA VI Full time

    **Leadership and Initiative**: - Takes initiative, inspires and motivates others, and provides guidance and direction. - Exhibits a proactive approach, delegates tasks effectively, and leads by example. **Responsibilities**: - Lead the overall guest experience strategy. - Develop and execute programs to enhance customer satisfaction. - Establish and...

  • Service Attendant

    1 week ago

    Marina Bay, Singapore Marina Bay Sands Full time

    **Job no**: 503219 **Work type**: Full Time **Location**: Marina Bay Sands **Categories**: Front Of House **JOB SCOPE** - Responsible for handling food and beverage orders and serving guests. - Provide friendly, excellent service to all guests. - Assist fellow Team Members to perform preparation and setting up in the restaurants for food service and ensure...

  • Doorperson / Bellman

    5 days ago

    Marina Bay, Singapore Marina Bay Sands Full time

    **Job no**: 502799 **Work type**: Full Time **Location**: Marina Bay Sands **Categories**: Concierge / Front Office / Butler **JOB SCOPE** **1) **Accomplish Day to Day Operations** - Prepare workstation at the start of shift and ensure all equipment and required work materials are in order. - Up to date of internal promotions and be familiar with the...

Guest Service Agent

2 weeks ago

Marina Bay, Singapore Marina Bay Sands Full time

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE

Be part of our diverse and inclusive team.

Job Responsibilities

Accomplish Day to Day Operations
- Prepare workstation at the start of shift and ensure all equipment and required work materials are in order.
- Handle room registration of arriving guests in accordance to the Service Quality Review standards to achieve optimal customer satisfaction.
- Up to date of internal promotions and be familiar with the local community and famous events in town. Appropriate recommendations can be made to guests to enhance their stay in MBS and Singapore.
- Perform lobby ambassador duties including but not limited to the following: attend to guests upon arrival and directing guests to the designated check in / out locations; engaging and interacting with guests during the wait to enhance the guests’ arrival experience
- Adapt to changes and ensure adherence to organisational operating procedures and service standards.
- Handle the arrival and departure process of Gaming VIPs including those arriving and departing via private jet and airport limousine transfers.
- Handle the arrival and departure process of Non-Gaming VIPs and limousine arrival guests including room assignments and meet and greet service.
- Handle group arrivals by communicating with organizer/tour leader, managing room assignments, preparing room keys, welcoming group upon arrival and liaising with Express Service for wake-up call requests and In Room Dining for takeaway breakfast requests.
- Handle guests requests and redirect the request to the appropriate department(s) if request is not within scope and capacity of Front Office ensuring guests’ requests are followed through.
- Handle guest requests made through incoming calls and perform follow-up with the Command Centre.
- Handle guests’ s challenges and feedback and escalate to higher management if necessary
- Handle room check out including regular checkout, express checkout and video checkout.
- Support Guest Service Agents with assignment of clean rooms during check in process.
- Handle cashiering activities including deposits, paid-outs and foreign currency exchange
- Handle hotel expenses settlement of Gaming VIPs.
- Perform night audit function including date roll procedures and reconciliation of Front Office and Concierge TMs’ cashiering transactions
- Perform back-of-house roles including credit card settlement for express checkouts, guest billing enquiries, FCS requests, guest amenities arrangement, check in/out of back-to-back reservations and in-house guest high balance credit check.
- Liaise with Finance and Casino teams for all past dated guest account adjustments and credit card transactional disputes.
- Manage out of order and out of service room inventory through communication with Facilities and Housekeeping Departments.
- Handle future and on-day room assignment and inventory control
- Be conversant with manual operations process during downtime of property management system.
- Promote the different categories of guest rooms and MBS operated F&B outlets and offerings and provide assistance to make bookings if required.
- Maintain close liaison with all other departments to have a good understanding of the operational flow to ensure seamless guest experiences.

Perform Service and Operational Excellence
- Exhibit exceptional customer service at all times to guests and fellow employees
- Collect and update guest personal information, preferences, practices and interests to ensure accurate guest profile and history
- Recommend new ideas to enhance guest experience and revenue generation.
- Be aware of OSHA (Occupational Safety and Health Act), practices and reinforces safety guidelines.
- Report and document incidents that command management’s attention; incidents may include vandalism, fight, fire, abuse, accidents, etc.
- Monitor activities in both front and back of the house; report any suspicious characters, items and/or activities to Security Department
- Respond to emergency situations
- Respond to guest requirements as long as they are safe, legal and economically sound

Participate Employee Engagement
- Demonstrate an enjoyment and enthusiasm for work through effective relationships with other Team Members/ Department by embracing OneMBS culture.
- Self -Motivate for continuous learning and development
- Undertake the role of mentoring new Team Members with front desk operations and procedures upon completion of their classroom training

Involve in Documentation, Financial and Report Management
- Attend scheduled departmental meetings as required
- Review systems and processes for workflow and productivity improvement
- Perform administrative duties such as inventory and filing of reports as required based on the assigned duty given within the Front Office Team
- Observe the usage of supplies to ensure that it’s within budget and minimize wastage
- Contribute ideas in support of the company vision, mission, value and guiding