Guest Service Agent

**Job no**: 502528 **Work type**: Full Time **Location**: Marina Bay Sands **Categories**: Hotel - Management **Summary of Job Responsibilities** Front Office and Premium Services TMs provide check-in, check-out and meet and greet services to our hotel guests. These TMs attend to guests in accordance with the Marina Bay Sands Service Quality Review...

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE! Be part of our diverse and inclusive team. Job Responsibilities - Deliver wonderful shopping experience to shoppers and guests of Marina Bay Sands - Attend to shoppers’ enquiries and feedback for customer experience improvement. - Perform Mall Marketing redemptions and any other duties assigned. - Attend...

**Customer Focus**: - Demonstrates a strong commitment to customer satisfaction. - Anticipates customer needs, providing personalized service. **Responsibilities**: - Make reservations for guests. - Address guest inquiries and resolve issues promptly. - Ability to handle cashiering unsupervised. - Use appropriate language, tone, and non-verbal cues to...

**Adaptability and Resilience**: - Ability to thrive in a fast-paced and dynamic hospitality environment. - Employees demonstrate flexibility, adaptability to change, and resilience in the face of challenges. - Open to learning new skills and adjusting their approach as needed. **Responsibilities**: - Lead the guest relations team during night-time...

**Leadership and Initiative**: - Takes initiative, inspires and motivates others, and provides guidance and direction. - Exhibits a proactive approach, delegates tasks effectively, and leads by example. **Responsibilities**: - Lead the overall guest experience strategy. - Develop and execute programs to enhance customer satisfaction. - Establish and...

**Job no**: 503219 **Work type**: Full Time **Location**: Marina Bay Sands **Categories**: Front Of House **JOB SCOPE** - Responsible for handling food and beverage orders and serving guests. - Provide friendly, excellent service to all guests. - Assist fellow Team Members to perform preparation and setting up in the restaurants for food service and ensure...

**Job no**: 502799 **Work type**: Full Time **Location**: Marina Bay Sands **Categories**: Concierge / Front Office / Butler **JOB SCOPE** **1) **Accomplish Day to Day Operations** - Prepare workstation at the start of shift and ensure all equipment and required work materials are in order. - Up to date of internal promotions and be familiar with the...

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE! Be part of our diverse and inclusive team. Job Responsibilities - To understand set up/requirement of floorplan - To be knowledgeable and able to meet ‘OneMBS’ Banquets Standards - To maintain organizer storage areas with proper supplies and cleanliness. Rectify any cleanliness/organization deficiencies...

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE! Be part of our diverse and inclusive team. Job Responsibilities - Assist Tea Master in ensuring that guests are provided outstanding service befitting a high-end establishment. - Develop and nurture strategic relationships with high-value individuals, prioritizing Casino guests, hosts, and affluent tea...

LOVE WHAT YOU DO? THERE IS A PLACE FOR YOU HERE! Be part of our diverse and inclusive team. Job Responsibilities Operational Related - Greeting guests, and providing an engaging warm welcome or fond farewell to The Fitness Centre upon arrival and departure - Ensure each guest is greeted promptly, courteously, graciously with eye contact, and a smile -...