Customer Service Officer

4 days ago

Singapore GREEN LINK DIGITAL BANK PTE. LTD. Full time

**About Us**

Green Link Digital Bank is Singapore's inaugural wholesale digital bank focusing on supply chain finance, mainly serving MSMEs and aiming to help MSMEs grow and improve digitization.

The primary role of the Contact Centre Officer (Customer Service Executive) is to receive incoming calls in relation to customers’ enquiries and deliver excellent service.

This role includes handling all type of enquiries in a multi

**Key Responsibilities**
- chat professionally and efficiently
- May be required to work in one or multiple skill-sets over various contact channels
- To obtain and verify caller’s information to determine eligibility by matching caller’s information to requirements and system records
- To effectively explain company products and services to existing and new customers
- To offer alternative solutions where appropriate with the objective of retaining customers satisfaction
- To arrange call back for any drop calls and manage customer’s expectation.
- To maintain the highest level of confidentiality with all information obtained
- To escalate and report serious complaint to supervisor for guidance and assistance
- Coordinates with Supervisor in handling important client complaints
- To update job knowledge by studying new products and participating in training opportunities
- To take a pro-active approach towards suggesting improvement on work processes and customer experience
- To ensure monthly KPIs are met
- Comply with all department and company procedures, policies and regulations
- Undertake any assignments as and when assigned

**Requirements**:

- 2 years relevant experience in Contact Centre and Customer Service environment
- Polytechnic or Degree Holder with Banking certifications
- Microsoft Office (Words, Excel, PowerPoint, Outlook) and accurate typing skills
- Ability to work efficiently in a high demand, team oriented and fast -paced environment
- Excellent customer service skills, attentiveness, information retention and diplomacy in dealing with customers.
- Good verbal and written communication
- Strong inter-personal Communications

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