Call Centre Support Officer

2 days ago

Bukit Merah, Singapore Business Edge Personnel Services Full time

**Duties**
- To receive and make inbound & outbound calls from/ to customers.
- To perform job order taking/ entry, related to vehicle breakdown.
- To accurately capture and submit job order via GPS/CAD system.
- To assign jobs and monitor job status.
- To liaise with contractor when there is a need to utilize their services.
- To handle all calls in a professional and courteous manner.
- To attend to customers' complaints and escalate complaints to supervisor, if necessary.
- To perform credit card sale transaction when required.
- To undertake adhoc tasks as and when assigned.

**Requirements**:

- Minimum ‘N’ Level and above.
- Preferably with 1 to 2 years working experience in Customer Service.
- Good computer and communication skills will be advantage.
- Good team player who is service-oriented.
- Able to work on rotating shifts, including weekends and public holidays.
- Graduates with positive attitude are welcome to apply.

**Job Types**: Full-time, Permanent

Pay: $2,300.00 - $2,500.00 per month

**Benefits**:

- Dental insurance

Schedule:

- Shift system

Supplemental Pay:

- 13th month salary

Work Location: In person

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