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Field Service Engineer

3 weeks ago

Anson Road, Singapore Linkbroad Technology Pte Ltd Full time

Job Duties:

- Ownership of properties assigned to your region and escalations to resolve.
- Identify coverage gaps in our field services and develop our Third Party resources for the region for Break fix, Cabling and smart hands deployment services.
- Conduct any site surveys, break/fix service calls, installations or conference set-up/support requested of you.
- Carry out installation tasks as directed by the Project Manager.
- Install, configure and troubleshoot networking hardware and software on customer premises
- Lead installations at customer sites, ensure daily install progress and manage 3rd Party Contractors onsite.
- Maintain knowledge of Company products, installation processes and configuration standards through regular review of training materials.
- Provide remote technical support to 3rd Party Contractors and onsite resources.
- Escalate any issues to their line manager and Project Manager in a timely manner.
- Ensure daily updates are detailed and communicated back to their line manager and Project Manager.
- Perform hotel staff training and installations sign off.
- Complete all configuration and documentation accurately and on time.
- Provide remote troubleshooting and break fix to existing customer sites.
- Required to participate in out of hours call out and any on call rotation for network emergencies during contract life cycle if required.

**REQUIREMENTS**

EXPERIENCE & EDUCATION

Essential:

- Good English language skills and fluent in local language.
- Knowledge of Ethernet networks and Internet connectivity methods
- Working knowledge of Linux operating systems and server hardware advantageous
- Good knowledge of configuring switches (HP, Brocade & Cisco) and Wi-Fi hardware (Ruckus, Cisco Meraki, HP/Aruba)
- RF heat map production and spectrum analysis surveys using Air Magnet survey tools
- Familiarity with Fortinet & Juniper is beneficial
- Understanding of cabling standards
- Any technical qualifications are advantageous

Personal Attributes:

- A trustworthy individual able to work independently with limited supervision.
- Proven analytical skills with excellent problem-solving attitude and the ability to resolve technical issues.
- A valid Passport and able to travel and work overseas if required.

Working Conditions:

- This position will require travel. You may be required to remain onsite (including weekends and public holidays) for the duration of an installation, break/fix, Escalation or Conference. Time not spent traveling may be used in supporting the region to assist with other duties or instructed as Lieu days.
- Installation, Break/fix and conference duties amongst others may also involve unsocial working hours, including early morning travel, out of hours support and weekend work/travel to ensure appointments are met.

This position can be very demanding, both physically and mentally. You must be able to work in a fast paced environment to tight deadlines.

**Job Type**: Permanent

**Salary**: $2,200.00 - $4,000.00 per month

**Benefits**:

- Health insurance
- Work from home

Schedule:

- Monday to Friday

**Experience**:

- Linux operating system (preferred)
- Ethernet networks and Internet connectivity methods (preferred)
- configuring switches and wifi hardware (preferred)

Work Location: Hybrid remote in Singapore 079903