Senior Relationship Manager

Who we are

Northern Trust provides innovative financial services and guidance to corporations, institutions and affluent families and individuals globally. With 130 years of financial experience and nearly 20,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

What we do

Northern Trust’s international business has grown dramatically over the last decade. Some of our largest clients are located in Asia and Australia, which represents a rapidly growing client base for the company. Since 1986, we have been serving clients in Asia-Pacific (APAC), including corporate pension funds, investment managers, insurance companies, government agencies, family offices and corporations. Our intricate understanding of the region allows us to provide unique insights and strategic perspectives to our clients. Currently, we have client offices in Beijing, Hong Kong, Melbourne, Singapore, Seoul, Tokyo and Kuala Lumpur

What you will do

Responsible for acting as the technical/industry expert in managing complex institutional asset servicing relationships. Anticipates and identifies opportunities for expanding business relationships. Acts as key consultant to senior client contacts assisting in policy or process redesign.

**Responsibilities**:
1. Acts as the technical/industry expert in managing the delivery of asset administration services, analyzing client needs, recommending improvements, and assessing the impact of any newly recommended or additional financial services.

2. Acts as key consultant to senior contacts, assisting in formulation of policy recommendations, redesign of processes, and creative problem solving.

3. Facilitates planning sessions to develop new solutions to client needs. Anticipates or creates opportunities for enhancing client relationships through new products or services or increased consulting activities.

4. Manages complex master trust, custody, investment outsourcing, and fund administration relationships.

5. Ensures overall client satisfaction by facilitating efforts of service team, coordinating resources to ensure timely delivery and issue-resolution, and effectively communicating client concerns/needs to partners.

6. Educates client on emerging issues, regulatory and tax changes, and the general financial environment. Translates the impact on client activities and how it relates to bank services.

7. Cross sells bank products/services and leads the development of new solutions to client needs. Coordinates presentations, brings in experts when appropriate, closes the sale, ensures smooth delivery of new services, and communicates emerging needs.

8. Manages client profitability. Understands competitive environment and anticipates and identifies opportunities, develops pricing strategies, and works with team to enhance profitability.

9. Recommends new services and products with an awareness of organizational implication of these decisions.

Your Knowledge/Skills/Experience
- Knowledge of custody or asset management and accounting usually acquired through related work experience is required to manage client relationships
- Knowledge of general finance and portfolio management concepts usually acquired through formal education or experience is needed to consult on client needs
- Skills in negotiation, delegating, leadership, and sales are necessary to service the client relationship
- 10-15 years in financial servicing; minimum 5 years in custody and asset services.

Working With Us

Working at Northern Trust goes far beyond just having a job. We encourage our partners to bring their full self to the workplace. Learning how your interests and experience could continue to grow with our longstanding and trusted business is important to us. In return, we will support you with your personal and career goals in a number of ways:
Financial - Life Assurance, Disability Plan, Pension/ Gratuity, Annual Pay Review

Work Life Balance - Flexible Work Options, Incremental Annual Leave, Community Volunteer Days

Professional Development - Clear Career Path, Education Assistance, Recognition Programme, NT University (wide range of online, virtual & in-house training options) and employee-led Business Resource Councils dedicated to diversity and inclusion initiatives.

Health & Wellbeing - Private Medical Insurance, Active Sports & Social clubs (lunchtime and after-work groups), Employee Assistance Program

As a Northern Trust Partner, you will be part of a flexible and collaborative work culture, which has a strong history of financial strength and stability. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company that is committed to strengthening the communities we serve.

Northern Trust is committed to working with and providing adjustments to individuals with health conditions and disabilities. If you would benefit from adjustments for any part of the employment proc