Operations Support Analyst

1 week ago

Singapore STELLAR HUMAN RESOURCES PTE. LTD. Full time

As an Operations Support Analyst, you will:

- Provide technical support to end users on various technical issues

and problems relating to hardware and software.
- Responds, documents, resolves or escalates incidents, change

request or service tickets in a timely manner in accordance to

Service Level Agreements.
- Uphold the service level requirements and strives for continuous

service improvement by providing quality technical support to end

users.
- Might be required to be on standby with on-call availability, varied

shifts including nights, weekends and holidays.
- Able to identify interdependencies when analysing problems and

developing creative solutions with supervision.
- Displays a sound judgement when making decisions and

demonstrates initiative when situation calls for action.

EXPERIENCE AND SKILLS NEEDED
- Diploma from a recognized polytechnic (preferable IT related)
- Prior experience in technical support and usage of ticketing systems
- Excellent interpersonal and communication (verbal and written)

skills with demonstrated customer service mind-set and ability to

engage multiple stakeholders
- A team player
- Resourceful, adaptable and able to work with mínimal supervision.

Proactive and self-motivated with the ability to focus on priorities

and deliver in a fast-paced environment
- Internet-savvy and proficient in using MS Office, especially Outlook,

Word, Power Point and Excel
- Basic knowledge of Atlassian JIRA, preferably also with knowledge of

Confluence (Value Added Service)

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