
Executive, IT Operations Support #sm
1 week ago
**The Challenges**:
- Collaborate with the IT Manager and internal stakeholders to enhance IT support functions, ensuring smooth operations and efficiency.
- Support the Clinical Operations team by engaging with multidisciplinary stakeholders (e.g., doctors, clinic staff) to meet diverse needs and achieve patient-centered care and organizational effectiveness.
- Coordinate with users and IT vendors for the delivery and implementation of IT solutions and services.
- Set up and deploy desktop/laptop computers and associated software, including managing Windows Active Directory (AD).
- Provide technical support to end-users, addressing issues related to devices (e.g., desktop/laptops, printers, scanners, mobile devices) and software, such as Microsoft Office and SharePoint.
- Manage data protection and cybersecurity functions, ensuring proper system setup, monitoring, and maintenance.
- Maintain an inventory of IT assets, systems documentation, and software licenses.
- Assist in implementing action plans to achieve operational goals and support daily clinic operations.
- Perform additional tasks as assigned by management.
**What It Takes**:
- Diploma in Computer Science or a relevant degree.
- At least 2 years of experience with Microsoft 365, Active Directory, end-user desktop support, and IT security operations.
- Ability to work both independently and as part of a team.
- Availability to start on short notice is an advantage.
- Experience in a healthcare organization is a plus.
**Skills & Attributes**:
- Strong interpersonal, communication, analytical, and problem-solving skills.
- A proactive team player with the ability to work independently.
- Effective planning and multitasking abilities.
- A positive attitude and eagerness to learn.
Sankari Mogan (R24120729)
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