Restaurant Captain

15 hours ago

Singapore TANOSHII PTE. LTD. Full time

**Job Description**:
You are the captain of the ship, also known as the service area. “With great power comes great responsibilities.” In a fast-paced environment, you are to lead by example. Calm in the storm and motivating force for the junior staff.

Establishing rapport to build guest loyalty to gather constructive feedback to ensure constant guest-service improvement. Maintaining a safe and sanitary work environment and ensuring only the highest quality products are served.

Also, to handle daily team member relations and encourage problem-solving by team members through proper training and empowerment.

**Responsibilities**:
Greet and escort guests/customers to their allocated tables
Assist in managing/handling guest restaurant reservations
Good knowledge of menu (food and beverage) and presentation standards; offer menu recommendations upon request and aptly suggest additional options
Able to anticipate any unexpected guest needs with prompt and efficient reaction
Serve guest orders as per restaurant standards
Record transaction/orders in Point of Sales terminal at the time of order
Communicate order details to the kitchen staff, in particular VIP, special instructions etc.
Constantly ensure the cleanliness and organization of work areas, chinaware, silverware, glassware, and that the whole restaurant is always kept presentable at all times
Review order dockets to guarantee correct and efficient preparations for orders received to present the accurate final bill to guests and process payment
To check the accuracy of bill/checks before presenting to customer or processing the payment
Perform shift closing on the Point of Sales terminal; tally cash and credit card settlements
Ensure that the whole restaurant is always kept clean, organized and presentable at all times
Complete closing duties, including restocking items, closing reports, etc.
Routine inspection of all outlet equipment to assure all are in proper working condition and prepare a list of equipment in need of repair and maintenance
Take an active role in coaching and developing junior staff
Ad-hoc responsibilities assigned by the Manager

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