Onsite Technician

2 weeks ago

Singapore HEMMERSBACH SINGAPORE PTE. LTD. Full time

You will be working for an IT service provider operating worldwide supporting our operative team in handling our international projects.

As IT Support Engineer, you will be providing 2nd line onsite technical Support to Enterprise users of desktop/laptop/PC, assisting with building and deployment of new desktop/laptop hardware, supporting mobile devices and managing tickets using the company’s chosen IT ticketing tool. You will also coordinate and communicate with the central helpdesk team.

This is an excellent opportunity for an experienced IT Support Engineer to take the next step in their IT career and you will:

- Operations & Technical Support (including B/F, Printers etc.)
- The Desktop Support technician work at customer locations and will work closely with customer
team to provide the required services.
- The Desktop Support Technician is a physical presence service to provide second line support at customer locations.
- The Desktop Support Technician is responsible for performing tasks to agreed service levels as well as meeting customer satisfaction measures.
- In addition the technician is also required to provide Hands and Eye support for Customer/OEM Subject matter experts in diagnosing and resolving incidents with regards to Network and Compute devices

**You already have**:

- Good general understanding of IT principles such as Networks, Hardware and Domains
- Install, upgrade, support and troubleshoot End User Workspace Hardware such as Desktop, Laptops, Printers, Mobile Devices, Video and Conferencing Equipment and any other authorized peripheral equipment and devices
- Perform general preventative maintenance tasks on devices and software
- To follow and execute instructions provided by Subject Matter Experts
- Provide onsite hand and eye support to Customer/OEM SME’s towards Install, upgrade, support and troubleshooting of devices in Network and Compute environment
- To assist users with any logged IT related incident when called upon
- To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary
- To accurately record, update and document requests using the IT service desk system
- To maintain a first class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner
- Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization
- To be a highly motivated team player with the skills and ability to manage changing priorities
- To create, maintain and publish relevant support documentation in order to assist all End Users with the quick resolution of their incidents and service requests and enable users to become more self-sufficient
- Be willing to attend training as necessary to keep up to date with the latest technology and internal system processes
- To attend training courses as identified and agreed for appropriate development
- To contribute towards reporting as per customer requirement
- Any other tasks as assigned and within the skillset of the person

**What we offer**:

- A secure job in an exponentially growing international company
- Opportunity to learn and grow your technical skills in global companies
- Strong team spirit and a great working atmosphere in a friendly team
- Direct and open communication
- Very good opportunities for professional and personal further development thanks to our human resources development program.
- Mentoring program to get you started with the support of an experienced colleague
- Lots of room for your own ideas and suggestions for improvement as well as their quick implementation due to brief decision making processes
- Rhino-force.org: Our environmental protection organization protecting one of the most endangered species on this planet.
- Kids-family.org: We take care of children that grow up without their parents in Poland and India. We don’t just give them shelters. We turn their shelters into homes.

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