Amazon Connect Solutions Architect

Job ID:
**DO-SWENG-ARCHI-ACSA**

**Job Type**:
**Full Time**

Job Classification:
**Assistant / Manager**

Department:
**Digital Office**

Function:
**Information Systems**

**Location**:
**Jurong, Singapore**

Years of Experience:
**5**

Job Responsibilities/Requirements:
**About M1**:
M1, a subsidiary of Keppel Corporation, is Singapore’s first digital network operator, providing a suite of communications services, including mobile, fixed line and fibre offerings, to over two million customers. We have achieved many firsts - becoming one of the first operators to be awarded one of Singapore’s two nationwide 5G standalone network license, first operator to offer nationwide 4G service, as well as ultra-high-speed fixed broadband, fixed voice, and other services on the Next Generation Nationwide Broadband Network (NGNBN).
M1’s vision is to enable digital services with an elastic Cloud-native and modular technology stack and offer hyper-personalized and predictive service experiences for both consumers and enterprises. We are in the midst of a company-wide multi-year digital transformation to uplift, digitalize, and future-proof our entire business model. The transformation will empower us to experiment, reach industry-leading efficiency, and become the ecosystem partner of choice.
Join us and be a part of a high-performing agile and collaborative team that is paving the way for M1 to become an adaptable, Digital-first telco. Together we can innovate with the latest technologies, offer new value propositions rapidly to the market, and change Singapore’s way of telecommunication.

**About the Role**:
**Key Responsibilities**:

- Work with vendors and software partners to design end to end solution for M1 Digital stack
- Work with various Product owners at different level on the requirements and design.
- Work closely with component owners and software engineering team to build the organization capability in delivering new capabilities for the M1 Digital stack
- Application E2E solutioning and design taking into consideration of future maintainability, performance and scalability.
- Review existing design and implement solutions for improvement from performance and usability perspective.
- Responsible for impact analysis and design modifications to existing systems to support new requirements.
- Design contact centre workflows, queuing, reporting and related tasks.
- Create a well-informed cloud strategy and manage the adaption process.
- Develop and organize cloud systems
- Work closely with IT security to monitor the company's cloud privacy
- Respond to technical issues in a professional and timely manner
- Identify the top cloud architecture solutions to successfully meet the strategic needs of the company
- Work within the project team to ensure delivery is within time and budget and meets the agreed scope

**Key Qualifications**:

- Bachelor degree in computer science, computer engineering or equivalent.
- 5+ years of IT experience in customer service technologies including Contact center cloud based products, solution design and implementation
- 5+ years of experience in solution architecting related roles.
- 5+ years of experience in Telecommunication Industry, with good knowledge in BSS / OSS components such as CRM (Product Catalog, CPQ, Order Management, Case Management), Billing and Provisioning is an advantage
- 5+ years of experience designing, executing, and supporting IT cloud solutions
- Experience with Amazon Connect, Contact Flow Design, Lambda Integration Lex Integration and Call Center Routing
- Good understanding in TMForum framework such as eTOM, SID and TAM
- Strong Agile project management skills with experience in backlog grooming, story points estimation and sprint planning
- Excellent knowledge of cloud computing technologies and current computing trends.
- Strong verbal and written communication skills, able to communicate with both technical and non-technical audiences
- Able to work in a fast-paced and dynamic environment
- Able to stay constantly updated with industry trends and new technologies and recommend new technology to meet architectural needs.
- Able to work independently and communicate with different level in the organisation.
- Technical skills requirement：Azure Cloud, AWS EC2, Saleforce, Agile Methodology, Amazon Connect.
- Telecommunications domain experience is helpful

LI-TC1