Team Lead, Billing
5 days ago
FIND YOUR 'BETTER' AT AIA
- We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us._
- We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives._
If you believe in better, we’d love to hear from you.
About the Role
Team Lead of the Billing team for Brokers & Direct Channel. Responsible for leading, supervision, guidance and motivation of the team in order to meet the Billing turnaround time to support Corporate Solutions’ goals and vision.- Work closely with Sales Head/Section Head to plan out billing activities and prioritization, supporting the division in achieving VONB.- Active new business and renewals management by proactively meeting with BDMs, CRMs, brokers and clients to resolve outstanding requirements.- Track and monitor new business and renewals to ensure instructions and data are received and processed on time.- Lead, support and motivate team members to achieve individual and team targets.- Set targets and ensure equitable work distribution amongst team members- Monitor and manage team members’ performance and results.- Train and develop team members to achieve maximum efficiency- Ensure and drive accuracy of the issuance of new business bills, contracts and endorsements and medical cards.- Effectively manage and resolve any operational issues and complaints.- Manage and monitor OSS team for Quality and Efficiency- Advise management on anticipated billing issues & recommend solutions- Continual improvement in work processes and review of SOPS.**Requirements**:
- Min. Degree holder with 5 years of operations experience in the insurance industry- Fast and Meticulous- Good organization, communication and interpersonal skills- Leadership skills- Driving process improvement and operational excellence.- Relationship management skills- Negotiation skills- Process-oriented- Result-forced personality is essential
- Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives._
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