Guest Services Associate

2 weeks ago

Singapore THOMSON MEDICAL PTE. LTD. Full time

The Guest Services Associate is responsible to present a welcoming experience to patients and customers in the lobby and at the entrances into Thomson Medical Centre (TMC). He/She is responsible for smooth hospital operations, display consistent excellent service level to all internal and external customers at all times, including duties assigned by Guest Services Executives, Assistant Manager and Senior Manager, Guest Services.

**JOB DESCRIPTIONS**
- Responsible for meet and greet services
- Enquire purpose of visit, offer patients/visitors the direction/assistance to desired location with open palm
- Provide assistance such as crowd control during discharge time, directional assistance to patients/visitors amongst others
- Assist patients with their baggage from taxi stand
- Assist with obtaining queue numbers
- Accompany the patients to their respective wards and conduct room orientation or the delivery suite after the completion of the admission process when required
- Assist to receive hospital items such as gift packs to patients, do stock-take, help to deliver to patients at the ward and keep record of hospital inventory items
- Ensure wheelchair is available for emergency usage at all times
- To triage patients seeking admission at the Patient Service Centre and fast-track admission if necessary
- To support/cross coverage for fellow colleagues from Concierge and Bellhop and or when they are on meal breaks, sick leave, annual leave etc

**REQUIREMENTS**:

- Able to commit weekends and public holidays
- Full time position available

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