Customer Service Executive

2 weeks ago

Singapore REGENT LOGISTICS PTE. LTD. Full time

**Job Scope**
- Act as the primary point of contact for customers regarding shipment inquiries, order status, and

delivery timelines.
- Handle customer complaints and provide effective solutions in a professional and timely manner.
- Monitor and manage the end-to-end logistics process, including order entry, tracking, invoicing

and confirmation.
- Ensure that customer orders are processed accurately and within the expected timeline.
- Work closely with warehouse, transportation, and 3PL to ensure timely and efficient delivery of goods.
- Communicate with carriers and freight providers to resolve any issues related to shipments, such as delays

or damages.
- Prepare, verify, and maintain shipping documents, invoices, and customs clearance papers when required.
- Generate regular reports on delivery performance, customer feedback, and operations efficiency.
- Identify potential bottleneck in the supply chain and propose corrective actions.
- Escalate critical issues to appropriate departments or management when necessary.
- Gather feedback from customers to improve service quality and logistics processes.
- Stay updated on industry trends and best practices in logistics and customer service.
- Any other duties as assigned by the Reporting Officer

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