Front Desk Receptionist

1 day ago


Queenstown, Singapore INSEAD Full time

As one of the world’s leading and largest graduate business schools, INSEAD brings together people, cultures and ideas to change lives and to transform organisations.

Within our INSEAD Asia Campus located at the One-North district in Singapore, we have an in-house hotel, Residences. INSEAD’s Residences has 133 rooms and they are mainly catered for short stays for our Executive Education and Executive Degree participants as well as visiting staff and faculty.

We are hiring for 2 Front Desk Executives (full time and permanent positions) to join INSEAD’s Residences to provide quality services to our guests during their stay. The role will involve handling the activities of the Residences Front Office. Responsibilities will include handling guests’ reservations, registration, guest services, maintenance, and settlement of guests’ accounts at the Residence Front Office. In addition, each role will also take on 1 of the following administrative duties:
Administrative & Finance
Coordinate and execute financial transactions and activities, such as bill payment, invoicing, sales transactions, cashiering, reports etc.
Assist in the audit process by providing information, supporting documents, invoices, and data as requested
Process vendor invoices according to internal procurement and payment processes
Guest Services, Housekeeping & Front Desk Operations
Coordinate with outsourced parties (Housekeeping, Maintenance, Aircon, Landscape, Pest Control, and Security) in ensuring excellent guest services and room standards.
Conduct preparatory room checks and inspections for expected arrival and occupied rooms to ensure quality standards.
Ensure all housekeeping SOPs are in place, reviewed, and updated on regularly; and the relevant reports are submitted timely.
Reservations Operations
Plan room inventories to maximize overall hotel revenue, based on future demand forecasts, current trends, and historical data.
Maintain the room inventory on Amadeus accordingly to facilitate staff/faculty room booking.
At least a diploma or NITEC, in hospitality/tourism
At least 3 to 5 years experience in hospitality/customer service industry will be preferred. Fresh diploma holders are also welcome to apply.
Proficient in OPERA systems
Proficient in Microsoft Office
Good written and spoken English
A team player with good interpersonal skills
Positive attitude and Pleasant disposition; Able to go above and beyond to exceed customers expectations
Able to work shifts, weekends and public holidays
This is a 5-day a week roster system and includes the following shift schedules:
6.30am to 3.30pm
7am to 4pm
11am to 8pm
2pm to 11pm
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Location: 1 Ayer Rajah Avenue,Singapore 138676, Queenstown

**Job Types**: Full-time, Permanent



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