Solutions Delivery Manager

1 week ago

Singapore SATAIR PTE. LTD. Full time

**Job Objectives**

Reporting to the Head of Solutions Delivery you will be working with our colleagues worldwide. You will be based off-site at one of our external Airline and MRO customers, being responsible for the lifecycle of complex Managed Solutions. As a Solutions Delivery Manager, you are the bridge between the Solutions customers and our internal functions, ensuring operational performance in-line with contractual standards. You have the opportunity to lead continuous improvement initiatives that ensure seamless interaction between internal and customer operations whilst gaining priceless experience throughout the value chain.

**Responsibilities**:
Manage operations according to contract
- Lead the local team delivering the IMS service
- Manage day-to-day IMS service operations.
- Manage integration within the customers operations and ensure appropriate
- information flow throughout the Satair organisation & supply chain.
- Generate & manage the ramp up plan for programme start or new fleet
- integration.

Manage related interfaces
- Perform customer stakeholder management and act as antenna for any kind
- of information that should be brought back into the internal organisation.
- Ensure close cooperation with the internal Satair functions
- Ensure close cooperation with the internal Airbus functions, in particular the
- CSD & Field Service community.
- Ensure best practice exchange with the other customer teams and support in
- bottleneck situations.

Ensure cost efficiency
- Provide high quality input for internal budgeting such as yearly AOP and
- Forecasts as required.
- Manage/support any relevant continuous improvement activities.

**Job Requirements**:

- Minimum 5 years working experience
- Excellent communication and presentation skills
- Effective organisational and planning skills
- High degree of aviation business understanding specifically in the area of
- spares support, supply chain management and A/C maintenance
- Technical and process oriented background with the ability to understand and
- interpret technical documentation and drawings
- Flexible, able to work under pressure with tight deadlines and successfully
- deal with unexpected situations / issues
- Working knowledge of SAP R/3
- Strong leadership skills
- Ability to bridge distance for outstation management
- Strong stakeholder and relationship management
- Ability to address critical points diplomatically
- Ability to receive and address feedback
- Clear target setting & follow-up
- Strong ability to prioritise issues and raise relevant issues
- Ability to recruit people and instruct and train new team members

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