Infra Support Delivery Manager

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Infra Support Delivery Manager
role at
Epergne Solutions
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Infra Support Delivery Manager
role at
Epergne Solutions
Job Role : -Infra Support Delivery Manager
Experience : - 10-15 Years
Job Roles & Responsibilities
: -
Lead the overall day-to-day work of the infrastructure operations ensuring events and/or incidents, changes are responded to in adherence to established processes
Institute strong governance to lead and direct infrastructure operational team with standard operating procedures (SOPs) and workflows
Ensure that existing procedures are followed and that all procedures are documented in accordance with guidelines
Explore new solutions and technologies, integrate learning and recommendations for operational efficiency and continual improve of the infrastructure for better user experience
Identify chronic operational and security issues, and ensure they are managed appropriately
Provide overview of operational challenges, risks and opportunities to leadership team
Manage and escalate roadblocks that may jeopardize operations, infrastructure, and SLAs
Oversee the operational personnel’ daily tasking and serve as a mentor to provide leadership to operational personnel
Escalate issues to leadership in a timely manner with appropriate information regarding risk, action times and root cause analysis
Recruitment, hiring, managing, supporting and career development to infrastructure operation personnel
Run a daily huddle on CVE assessment, SLA governance and critical/high operation issues.
Weekly/Monthly Operational Governance meeting deck preparation and presentation.
Maintain an issue log, risk register, enhancement/improvement opportunities.
Ensure all the SOPs/Inventory/Master tracker/SLA Reports/Patch Calendar are maintained, reviewed and submitted timely.
Enable and Ensure team does cross-skill trainings, doer-checker practices are enabled.
Support necessary documents, evidence for internal and external audits.
Job Requirements & Skills : -
Education : Degree in CS, Information Systems, or equivalent experience
Experience : 5+ years in infrastructure operations/delivery leadership
Technical Expertise :
In-depth knowledge of infrastructure technologies, trends, and strategic planning
Proficient in Unix/Linux OS, databases, networking, virtualization, and DWP environments
Strong understanding of information systems security
Analytical skills for risk assessment, threat identification, and mitigation planning
Demonstrated experience in tactical and operational technical execution
Able to work independently and drive operational efficiency
Seniority level
Seniority level Mid-Senior level
Employment type
Employment type Full-time
Job function
Job function Information Technology
Industries IT Services and IT Consulting
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