Infra Support Delivery Manager

2 weeks ago

Singapore AVATAR TECHNO SERVICES PTE. LTD. Full time

**Roles & Responsibilities**
- Lead the overall day-to-day work of the infrastructure operations ensuring events and/or incidents, changes are responded to in adherence to established processes
- Institute strong governance to lead and direct infrastructure operational team with standard operating procedures (SOPs) and workflows
- Ensure that existing procedures are followed and that all procedures are documented in accordance with guidelines
- Explore new solutions and technologies, integrate learning and recommendations for operational efficiency and continual improve of the infrastructure for better user experience
- Identify chronic operational and security issues, and ensure they are managed appropriately
- Provide overview of operational challenges, risks and opportunities to leadership team
- Manage and escalate roadblocks that may jeopardize operations, infrastructure, and SLAs
- Oversee the operational personnel’ daily tasking and serve as a mentor to provide leadership to operational personnel
- Escalate issues to leadership in a timely manner with appropriate information regarding risk, action times and root cause analysis
- Recruitment, hiring, managing, supporting and career development to infrastructure operation personnel
- Run a daily huddle on CVE assessment, SLA governance and critical/high operation issues.
- Weekly/Monthly Operational Governance meeting deck preparation and presentation.
- Maintain an issue log, risk register, enhancement/improvement opportunities.
- Ensure all the SOPs/Inventory/Master tracker/SLA Reports/Patch Calendar are maintained, reviewed and submitted timely.
- Enable and Ensure team does cross-skill trainings, doer-checker practices are enabled.
- Support necessary documents, evidence for internal and external audits.

**Requirements**:

- Degree in Computer Science, Information Systems, or related discipline or equivalent experience
- Minimum 5 years of relevant work experience in the similar role, having Infra operations/delivery lead experience is mandatory.
- Demonstrates broad knowledge of infrastructure technologies, trends and strategy
- Provide in depth technical expertise for both tactical and operational initiatives
- Strong analytical skills to define risk, identify potential threats, and develop action/mitigation plan.
- Strong knowledge of Information Systems Security
- Working Experience in few of Windows/LINUX Operating System, Database, Networking, Virtualization and DWP environments.
- Able to work independently and bring efficiency in overall operations.

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