Customer Support Specialist

6 days ago

Singapore Marvable Full time

We are a high growth Direct-to-Consumer (DTC) e-commerce start-up.
Our mission? Help people create workspaces they actually love spending time in.
To achieve this, our team has built market-leading brands like ErgoTune (ergonomic chair) and EverDesk+ (standing desk).
Here at Marvable, our mission is to create a comfortable space for everyone to work better in the ever-increasingly dynamic world, working at our best productivity. The Sales Support Specialist's main responsibility is to assist with the company's e-commerce sales division. You will learn how to assist with the existing customer database, generate analytical reports, evaluate the data and identify trends and gaps, and acquire valuable problem-solving skills.

***
- ** As Marvable’s Sales Support Specialist, you’ll play a key function in Marvable’s sales team and make a key impact on Marvable's growth journey by providing customers with top notch after-sales service that will leave a positive and lasting impression on them.**

**What you’ll be doing**:
***
- ** Handle general Post-Sales Customer Support**:

- ** Manage Customer's review on public platforms.**:

- ** Manage the company's social media pages on both pre and post sales.**:

- ** Assist with Post Sales Queries relating to Warranty Requests.**:

- ** Assist in optimizing the processes and contribute best practices towards the post-sales customer journey.**:

- ** Develop an understanding of our products and unique features and provide support to the team.**

**What we're looking for**

***
- ** Min Diploma in any relevant fields.**:

- ** Min 1 year of sales/service support in a similar capacity**:

- ** Excellent written and verbal communication skills**:

- ** Initiative to find the relevant resources needed to be successful in this role**:

- ** Highly communicative, energetic, loves building relationships and rapport with others.**:

- ** Basic Proficiency in MS Office.**:

- ** Experience in E-commerce is a bonus.**

**Join us if you have a curious mind and are always wondering how things can be done differently, as well as the desire to take chances and take on new challenges**
**Additional Information

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