Credit/collection Analyst Ii

2 weeks ago

Singapore Avaya Full time

**About Avaya**:
Avaya is a global leader in digital communications products, solutions, and services for businesses of all sizes delivering most of its technology through software and services. We enable organizations around the globe to succeed by creating intelligent communications experiences f or our clients, their employees, and their customers. Every minute of every day, we power positive and productive interactions that drive customer loyalty, team collaboration and business success.
We’re focused on Innovation without Disruption, removing barriers, and placing our customers best interests at the forefront of everything we do. The world is evolving in technologically exciting ways, and we strive to lead revolutions in how businesses leverage the cloud, artificial intelligence, automation, and mobility.
We aren’t just focused on customer experience, we also prioritize the employee experience, and we work hard to engage and empower our people throughout their career with us. We’re seeking the best diverse talent to shape and transform how the world connects. Find out more at Careers at Avaya

**About the Opportunity**:

- The person will report to the Collections Manager in Singapore. Together with the other 2 team members, the team handle Asia Pacific portfolio and report to the Global Collections organization.
- The person is expected to handle Key accounts in Asia Pacific countries, drive collections results to meet global collections targets.
- Day-to-day activities include the following:

- a) Follow up with customers to ensure prompt payment within the due dates of our invoices
- b) Resolve disputes issues with customers to ensure accounts balances are up to date.
- c) Escalate payment issues to Manager when required
- d) Provide timely reporting as and when required**About You**:

- Minimum 5 to 8 years of Collections experience is required, preferably in a multinational company and a fast
- pace environment.
- Knowledge of SAP and Microsoft skills are essential
- A highly self
- motivated person with strong negotiation and administrative skills. The person must also be proactive and able to work with all levels.
- Bachelor's degree is preferred.

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