Credit & Collections Analyst

4 days ago

Singapore Equinix Full time

**Credit and Collections Analyst**

**What you will be doing Responsibilities**:

- Drives continuous process improvement of customer debt management
- Manage high-profile accounts requiring root cause analysis for barriers to payment and improving efficiencies by streamlining processes
- Oversee analysis of customer creditworthiness within established guidelines to make recommendations regarding extension of credit and credit amounts
- Responsible for customers’ open balances collections, reconciliations, unapplied payments & unapplied credit memos reconciliation
- Manage pro-active collections activities to highlight customer balances due in the current period and implement procedures for customer communications to obtain assurances of payment within payment terms
- Monitors the accuracy of customer data in accounts receivable database to assist in collections activities
- Improve collections of customer accounts receivables and reduce outstanding aged accounts receivable balances by working in conjunction with sales, customer service managers, billing team etc.
- Provide timely recommendations to management for customer accounts receivable balances in dispute.
- Oversee maintenance of customer credit and collections documentation to support audit and legal requirements
- Complete reporting for Supervisor as required
- Analyze collections processes to recommend improvements

**What you should have**:

- Bachelor’s or equivalent professional qualification
- 3+ years’ experience preferred in a customer-facing environment
- Eye to detail and be able to contribute to process enhancements
- Excellent collaboration skills with internal teams/external customers
- Fully Bilingual in English and preferable Mandarin

**Knowledge, Skills, and Abilities**:

- Collaborative personality and ability to build strong personal relationships
- Requires a high level of analysis, judgment, negotiation, and problem-solving skills
- Well organized, with attention to detail and a dedication to resolving issues
- Calm and effective under pressure. Able to remain professional in high-stress situations
- Able to plan, execute and manage high volumes of work
- Embraces change and supports the team management through it
- Able to interact with Management levels of internal and external clients
- Experience with Oracle Financial R12, Collection Module and Salesforce
- Strong background in Microsoft Office, specifically Outlook and Excel
- Puts the customer at the center of everything
- Role Model for Equinix Culture and Values

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