
Club Lounge Manager
1 week ago
**Job Description**:
Supervise and manage butler operation and handle guest relations at Towers Executive Lounge and Towers Guests, in accordance to the operational standard, policies and procedures to attain maximized guest satisfaction.
**KEY RESPONSIBILITIES**:
- Review arrival information of a daily basis: VIP, Marriott Bonvoy (MB) members, regular guests, groups, special requests.
- Carry out the Butler’s duties and responsibilities as required.
- Meet VIP, MB, and regular guests, long staying guests upon arrival and ensures their allocated accommodation is satisfactory.
- Conduct room check for VIP check in and placement of amenities.
- Manage the Towers Executive Lounge and guests in accordance with Hotel philosophy and generate reports on key performance indices.
- Manage operating expenses to minimize cost while providing excellent services.
- Monitoring of Duty Manager Log Books for special requests, instructions and information recorded and action taken or to be taken.
- Liaise regularly with Housekeeping Department regarding all special requests, full house situations and for general problem solving.
- Effectively handle all guest complaints with tact and diplomacy.
- Perform check-in and check-out duties
- Manage breakfast service and evening cocktails and work with Chef to ensure guests' satisfaction
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