Club Lounge Manager, Crowne Plaza Changi Airport

1 week ago

Central Singapore IHG Full time

**About us**
There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing for the ‘big pitch’ over a freshly prepared lunch. At Crowne Plaza Hotels and Resorts, we embrace the new world of business and understand that Modern business travellers want a hotel (and a hotel team) that understands and supports them, helping at every turn.
**Your day to day**
The moment a guest enters the hotel, they will be amazed by the exceptional service provided by our frontline colleagues. As a Club Manager, you’ll oversee and direct all aspects of the Club Lounge function to deliver a memorable service to guests not limited only to club lounge and exceeds their expectations. You’ll also assist to create a warm atmosphere that makes our guests feel at home in any location and achieve the highest possible guest satisfaction to current and future VIPs. What's the job about? - Go through guest arrival report from Merlin and liaise with GRM on amenities, room blocking as per preferences, past stay history, survey feedbacks on issues to ensure the guest has a comfortable stay - Handle guest complaints with follow up and ensure that all services at the Club Lounge has the aim for maximum guest satisfaction, drive empowerment guidelines in your section - Develop and implement guest telephone contact systems - Leverage on moment of truth for guest stay and to drive positive online feedbacks not limited only to medallia but all online channels like tripadvisor etc - Supervises the Club Lounge operation and workflow to maximize guests satisfaction - Coordinate with all necessary departments to provide excellent service delivery - Supervises and guides all staff to ensure that hotel policies and procedures are adhered - Ensure all procedures are conducted safely and according to policies, procedures and guidelines from HACCP - Conducts daily and monthly meetings to highlight areas of improvement in the service aspects and obtain feedback - Organize and conduct regular meetings for all guest contact staff to facilitate communications and smooth operations - Monitor efficiency levels in Club Lounge, Works with Superior and Human Resources on manpower planning and management needs - Ensures staffing deployment appropriate for business volume
**What we need from you**
Ideally you are knowledgeable about Singapore and local attraction places for business travellers/ tourists to provide a memorable experience for them. You are a motivated and friendly individual who is able to interact well with guest in fluent English. You should have a Diploma in Hospitality & Tourism or minimum 2 year of related work experience in a hotel front office/club lounge environment. You should be well versed in the operational systems at Front Office and Food & Beverage.
**What we offer**
Job Reference: EMEAA36863

  • Guest Services Officer

    2 weeks ago

    Singapore Crowne Plaza Hotels & Resorts Full time

    Your welcoming smile provides true hospitality to our guests at the Club Lounge. The moment a guest enters the hotel, they will be amazed by the exceptional service provided by our frontline colleagues. As a Guest Services Officer (Club Lounge), you’ll be responsible for the aspects of the Food & Beverage function to deliver a memorable service to guests...

  • IT Manager, Crowne Plaza Changi Airport

    2 days ago

    Singapore Crowne Plaza Hotels & Resorts Full time

    Reliable hardware and seamless software are at the heart of every day-to-day IHG experience. To deliver a truly first-class service, we need an IT Manager capable of installing new systems, boosting security, and setting exceptional standards. While making sure our teams have all the tools and resources, they need to make a difference, right at their...

  • Executive Lounge Supervisor

    2 weeks ago

    Singapore Crowne Plaza Hotels & Resorts Full time

    As Executive Lounge Supervisor, you’ll be responsible for the aspects of the Club Lounge function to deliver a memorable service that makes our VIP or Rewards guests feel at home. You will assist the Club Lounge Manager in supervising, guiding and coaching the Club Lounge team members to achieve operational efficiency in the Club Lounge. **A little taste...

  • Housekeeping Supervisor, Crowne Plaza Changi Airport

    1 week ago

    Singapore Crowne Plaza Hotels & Resorts Full time

    As a Housekeeping Supervisor, you are meticulous and have an eye of detail. You are in charge of rooms assignment and checking of rooms to ensure the room cleanliness are complied before they are released to welcome our guests. You are patient in guiding and supporting the room attendants and is ready to train them to comply with the needed brand standards...

  • Pastry Cook, Crowne Plaza Changi Airport

    4 days ago

    Singapore Crowne Plaza Hotels & Resorts Full time

    As Cook, you’ll hold a significant role in pastry kitchen operations as you become an expert in preparing a wide variety of pastry items. You will also be helping to create memorable experiences for guests whenever they dine in our hotel. **A little taste of your day-to-day** Every day is different, but you’ll mostly be: - Communicates to his/her...

  • Sales Manager, Crowne Plaza Changi Airport

    1 week ago

    Singapore IHG Hotels & Resorts Full time $60,000 - $120,000 per year

    Sales Manager, Crowne Plaza Changi AirportHotel Brand: Crowne Plaza Hotels & ResortsLocation: Singapore, SingaporeHotel: Changi Airport (SINCP), 75 Airport Boulevard 01-01, 819664Job number: 149949As Sales Manager, you'll manage all sales activities and events including direct sales, sales solicitation, sales administration, public relations, management of...

  • Concierge, Crowne Plaza Changi Airport

    2 days ago

    Singapore Crowne Plaza Hotels & Resorts Full time

    About us There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team...

  • Wedding Manager, Crowne Plaza Changi Airport

    1 week ago

    Singapore IHG Hotels & Resorts Full time $60,000 - $100,000 per year

    Wedding Manager, Crowne Plaza Changi AirportHotel Brand: Crowne Plaza Hotels & ResortsLocation: Singapore, SingaporeHotel: Changi Airport (SINCP), 75 Airport Boulevard 01-01, 819664Job number: 149665As a Wedding Manager, you will sell activities and weddings in line with annual sales and marketing plan, achieve and exceed budget. Set sales strategy and...

  • F&b Server, Crowne Plaza Changi Airport

    2 days ago

    Singapore Crowne Plaza Hotels & Resorts Full time

    About us There’s nothingcomplicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team...

  • Admin Coordinator, Crowne Plaza Changi Airport

    2 days ago

    Singapore Crowne Plaza Hotels & Resorts Full time

    There’s nothing complicated about dealing with business people. They’re just people. Doing business. By day, international marketing superhero. By night: fluffy bath robe and a box set. Like Liz, who’s left her laptop cable in the cab. Or Mario, who’s secretly missing his cats. The early riser, who’s first in the gym. The sales team preparing...