Executive Lounge Supervisor

As Executive Lounge Supervisor, you’ll be responsible for the aspects of the Club Lounge function to deliver a memorable service that makes our VIP or Rewards guests feel at home. You will assist the Club Lounge Manager in supervising, guiding and coaching the Club Lounge team members to achieve operational efficiency in the Club Lounge.

**A little taste of your day-to-day**

Every day is different, but you’ll mostly be:

- Assisting Club Lounge Manager to oversee day-to-day operations to deliver high level of service for our guests consistently
- Retrieving guest arrival report from Merlin and liaise with F&B team on amenities, room blocking as per guests’ preferences
- Maintaining cashier float, ensure accurate daily report of money received and performs audit balances in accordance to accounting policies and procedures
- Maintaining standard of behaviour, appearance, and attitude in accordance with the hotel’s brand
- Conducting daily beverage inventory and other inventories as required by management prior to closing the Club Lounge for the day
- Greeting all guests in a friendly and helpful manner and attempts to learn and use guest’s name at every opportunity
- Coordinating with other departments to provide excellent service delivery
- Attending to guest’s complaints, inquiries, and requests and if there is a complaint that needs assistance, refer to the Club Lounge Manager or the Duty Manager
- Preparing buffet set-up for breakfast and evening cocktail and providing host or hostess service to our club paying guest at the Club Lounge
- Ensuring proper decorations and food are displayed in order
- Maintain the overall cleanliness of the Club Lounge and pantry area

**What we need from you**
- A minimum qualification in GCE O levels
- At least 1 years of relevant work experience
- Fluency in spoken English language. Knowledge in an extra language skill would be great, but not essential
- Motivated individual with a friendly personality
- Strong knowledge on Singapore and places for recommendation to business travellers/ tourists in creating a memorable hotel experience for them
- Strong interpersonal skills

**What you can expect from us**

We give our people everything they need to succeed. From a competitive salary that rewards all your hard work to a wide range of benefits designed to help you live your best work life - including a full uniform, impressive room discounts and some of the best training in the business.

Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.

IHG gives every member of the team the room they need to belong, grow and make a difference in a collaborative environment. We know that to work well, we need to feel well - both inside and outside of work - and through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace.

So, join us and you’ll become part of our ever-growing global family.

At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?

Join Crowne Plaza one of the largest and best loved premium hotel brands in the world. With more than 420 hotels in diverse locations globally Crowne Plaza is the perfect base to connect on business, pleasure or a blend of both. We've thoughtfully designed our spaces to encourage, support and celebrate great connections. We're also big on meetings and events, a trusted and valued partner for connecting both domestic and global groups alike.

Our branded service style 'Dare to Connect' is crafted for connection. Designed for humans not nameless guests or colleagues. Still professional but touches guests on an emotional level. Where colleagues take their initiative and use their personality because they make a crucial difference in the guest's experience. The role of every colleague at Crowne Plaza is to create memorable emotional connections and the job of every leader is to create an environment where that can happen. Lets Go Further Together.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.