Assistant Club Manager

2 weeks ago

Singapore Marriott International, Inc Full time

**Additional Information**
**Job Number**25037481
**Job Category**Rooms & Guest Services Operations
**Location**Singapore Marriott Tang Plaza Hotel, 320 Orchard Road, Singapore, Singapore, Singapore, 238865
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

**JOB SUMMARY**

Work closely with the Club Manager to ensure daily operations in Club Lounge are run smoothly. Ensure all the areas in Club Lounge are covered by sufficient manpower at all times. Assist to oversee and train all Club Lounge associates to ensure consistency of service rendered to all guests.

Supervises the associates at the various touchpoints to ensure that they are adhering to all hotel policies, procedures, regulations and standards, and delivering the highest possible service standards and achieving and exceeding prescribed/targeted guest satisfaction index. Drive and be fully accountable for all guest comments through the Guest Voice and Intend to Recommend programme.

Ensures that the services at the M Club and above-mentioned areas are seamless, where communication is fluid and professional at all times.

**JOB DUTIES AND RESPONSIBILITIES**

1. Ensure all Standard Operating Procedures and Local Operating Procedures are adhered to and carried out.

2. Master all duties and responsibilities of a Guest Relations Officer/Agent in order to assist them more effectively whenever required.

3. Handle all guest requests and complaints and take ownership of guest feedback. Correspond with guest if necessary.

4. Log daily incidents (where applicable) in Empower GXP and be aware of any general liability issues.

5. Monitor Club Lounge for seating availability, service, safety, and well-being of guests.

6. Maintain cleanliness and condition of bar, furniture and food display counter.

7. Ensure Breakfast and Cocktail period at the Club Lounge is being set up before schedule time.

8. Perform opening and closing duties of Club Lounge when required.

9. Supervise the requisition of all necessary supplies, transporting supplies from storeroom to Club Lounge set-up area as required.

10. Forecast additional meal requirements and communicate special requests to the kitchen.

11. Complete cashier and closing reports.

12. Provide monthly training, counselling, motivating and coaching associates.

13. Know all hotel emergency procedures at all times.

14. Develop / maintain positive working relationships; listen and respond appropriately to associate concerns.

15. Cash/ Bank Handling
- Process all payment methods in accordance with Accounting procedures and policies.
- Follow property control audit standards and cash handling procedures (e.g., blind drops).
- Count bank at end of shift, complete designated cashier reports, resolve any discrepancies, drop off receipts, and secure bank.
- Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.
- Transport bank to/from assigned workstation, following security procedures.
- Set up and organize cashier workstation with designated supplies, forms, and resource materials; and maintain cleanliness of workstation at all times.

17. Assist all associates with questions, problems which might occur. Be a problem seeker and solver.

18. Create a productive and positive atmosphere at M Club. Have a good relationship with all associates and other departments.

19. Handle all duties as assigned by the Front Office Manager. Complete and initiate special projects in a timely manner and within due dates.

20. Planning of associates gathering / team building.

21. Any other duties as may be assigned from time to time.

**JOB REQUIREMENTS**
- Minimum Diploma in Hospitality Operations Management.
- At least 2 years of Guest Relations experience with supervisory level at hotel club floor.
- Pleasant personality & excellent presence.
- Effective communication skills and problem-solving skills.
- Ability to conduct training, motivate, coach & guide associates.
- Well-organized & great follow up skills and exemplary leadership traits.
- Able to start work within short notice period.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work,** begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 10

  • Club Administrator

    4 weeks ago

    Singapore Hougang United Football Club Full time

    Roles & Responsibilities1. General AdministrationManage day-to-day administrative operations of the club. Maintain and update club records, databases, and official documents. Handle correspondence, emails, and phone calls professionally. Prepare reports, meeting minutes, and internal communications.2. Player & Staff AdministrationAssist with player...

  • Club Ambassador

    2 days ago

    Singapore Hollandse Club Full time

    Job Description:The Hollandse Club is seeking a highly skilled Member Service Associate to join our team.About the Role:This is a unique opportunity to make a lasting impression on our members and guests, providing exceptional service and ensuring a positive experience at every touchpoint.Key Responsibilities:Welcome and engage with members, guests, and...

  • Club Executive

    1 week ago

    Singapore Changi Airport Recreation Club Full time

    **Club Operations/Facilities & Maintenance** - Oversee the Club Operations and maintenance to ensure smooth daily operations - Reporting maintenance and facilities faults to the relevant partie Liaise with contractors, identify and follow-up on faults, plan for repair/system and parts replacement works and to plan for maintenance of equipment in...

  • Club Events Manager

    6 days ago

    Singapore Singapore Swimming Club Full time

    Key ResponsibilitiesEvent Planning: Assist in developing and implementing innovative event concepts, activities, and courses that promote member engagement and satisfaction.Calendar Management: Collaborate with relevant teams to create and maintain an annual events calendar that aligns with the club's strategic objectives.Budget Management: Support in...

  • Club Activities Specialist

    5 days ago

    Singapore Singapore Swimming Club Full time

    Job Overview:We are seeking a highly motivated and organized individual to fill the role of Club Activities Specialist. The successful candidate will be responsible for planning, coordinating, and executing a range of social and lifestyle events that promote member engagement and retention.Main Responsibilities:Assist in developing and implementing...

  • Assistant Club Manager

    4 days ago

    Singapore FIT VENTURES PTE. LTD. Full time

    Snap Fitness is a leading fitness franchise with a global presence in over 20 countries, dedicated to providing 24/7, convenient and affordable fitness solutions to individuals. We are seeking an enthusiastic Assistant Club Manager to join our team, overseeing all club operations and outreach while fostering a positive environment. **Responsibilities** -...

  • Club Activities Organizer

    6 days ago

    Singapore Singapore Swimming Club Full time

    About the PositionThe Club Activities Organizer will be responsible for coordinating and delivering club activities and events that engage our members. This is an exciting opportunity for a motivated and organized individual to make a meaningful contribution to our community.Design and deliver club activities that cater to member interests.Collaborate with...

  • Front Desk

    2 weeks ago

    Singapore Hollandse Club Full time

    **The Hollandse Club **is looking for an energetic and enthusiastic **Front Desk & Kids Club Attendant **who is confident in providing excellent customer service and loves working with children. This role represents the Hollandse Club at the Front Desk and oversees the activities in the Kids Club. This is a full time position, 40 hours, 5 days per week,...

  • Club Executive

    1 week ago

    Singapore Changi Airport Recreation Club Full time

    **Club Executive (Customer Relations & Events) Your key responsibilities: - Managing customer relations - Assist customers with membership transactions, facility bookings, services and payment - Reporting maintenance and facilities faults to the relevant parties - Opening and closing the Club at the end of the day when on duty - Assisting Club Manager to...

  • Assistant IT Manager

    4 days ago

    Singapore British Club Full time

    Supporting the Head of IT, you will deliver all tasks required to provide the Club with a stable and uninterrupted technology environment. You will assist to manage the daily operations of the IT Department and provide a high level of IT support services and be responsible for managing the Club’s servers, network infrastructure, equipment and Club’s...

  • Club Operations Executive

    6 days ago

    Singapore Singapore Recreation Club Full time

    Job OverviewThe Singapore Recreation Club is seeking a highly skilled and experienced professional to fill the position of Club Operations Executive. This is an exciting opportunity for someone who is passionate about sports and lifestyle management, and is looking to take on a challenging role that will see them lead and manage a team of professionals in...

  • Club Service Coordinator

    6 days ago

    Singapore Serangoon Gardens Country Club Full time

    Job Title: Sports and Recreation AssistantLocation: Serangoon Gardens Country ClubJob Type: Full-timeAbout Us: Serangoon Gardens Country Club is a premier recreational destination offering a range of sports and leisure activities for individuals and families. We are committed to delivering exceptional service and creating memorable experiences for our...

  • Recreation Club Membership Assistant

    6 days ago

    Singapore Singapore Recreation Club Full time

    Job Description:The Customer Service Officer plays a critical role in supporting the club's mission by delivering exceptional member services, streamlining administrative processes, and maintaining a warm and inviting front desk atmosphere.Key AccountabilitiesMember Engagement:Foster strong relationships with members through prompt and professional...

  • Assistant IT Manager

    4 days ago

    Singapore BRITISH CLUB, THE Full time

    Supporting the Head of IT, you will deliver all tasks required to provide the Club with a stable and uninterrupted technology environment. You will assist to manage the daily operations of the IT Department and provide a high level of IT support services and be responsible for managing the Club’s servers, network infrastructure, equipment and Club’s...

  • Assistant Club Manager

    3 weeks ago

    Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full time

    Roles & ResponsibilitiesJOB SUMMARYWork closely with the Club Manager to ensure daily operations in Club Lounge are run smoothly. Ensure all the areas in Club Lounge are covered by sufficient manpower at all times. Assist to oversee and train all Club Lounge associates to ensure consistency of service rendered to all guests.Supervises the associates at the...

  • Assistant Club Manager

    3 days ago

    Singapore SINGAPORE MARRIOTT TANG PLAZA HOTEL Full time

    Roles & ResponsibilitiesJOB SUMMARYWork closely with the Club Manager to ensure daily operations in Club Lounge are run smoothly. Ensure all the areas in Club Lounge are covered by sufficient manpower at all times. Assist to oversee and train all Club Lounge associates to ensure consistency of service rendered to all guests.Supervises the associates at the...

  • Club Brand Ambassador

    13 hours ago

    Singapore Singapore Swimming Club Full time

    Marketing Communications Executive Job DescriptionThe Singapore Swimming Club is seeking a highly skilled Marketing Communications Executive to join our team. As a key member of our marketing department, you will be responsible for developing and executing comprehensive marketing and communications strategies to enhance the club's brand image and drive...

  • Club Manager

    23 minutes ago

    Singapore ENRICH BRANDS PTE. LTD. Full time

    We are looking for a capable and versatile **Club Manager **with a background in high-end club management or customer services. This role will involve various responsibilities, including front desk reception, floor management, member sales, and event planning). **Company**: We are a family center offering high-quality enrichment classes that integrate...

  • Club Operations Specialist

    2 days ago

    Singapore Chinese Swimming Club Full time

    Job Title: Programme ExecutiveWe are seeking a highly motivated Programme Executive to join our team at the Chinese Swimming Club. In this role, you will be responsible for planning and executing sports and lifestyle activities, developing marketing strategies to promote events, managing day-to-day operations of sport & lifestyle facilities, and providing...

  • Assistant Sales Manager

    5 days ago

    Singapore Club Med Full time

    As the pioneer in premium all-inclusive holiday concept, Club Med has been the world leader in offering happiness since its inception in 1950. Founded in France and has seen expanded to a unique upscale, friendly and multicultural brand, Club Med boasts over 70 resorts located in the most beautiful destinations around the world, a luxury cruise ship, as...