Education Specialist, Local Engagement

3 days ago

Clementi, Singapore Singapore Institute of Management Full time

ACCOUNTABILITIES

Student Recruitment Operations- To work with the Lead/Deputy Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies.- To build strong product knowledge, comply with work policies and procedures and continuously improve customer service skills- To comply with quality standards set for the department

Leads Management- To follow up on all leads assigned on a timely basis- To prepare and maintain leads follow-up reports

Market Engagement & Project Management- To understand the local education landscape and explore new developments.- Collaborate with internal teams and external partners to conceptualize and plan events that align with the company's goals and objectives- Manage the entire event lifecycle, from initial concept development to post-event evaluation. Coordinate logistics, timelines, and resources to ensure seamless execution and exceptional attendee experiences- To plan and leverage community engagement to build awareness and brand name.

JOB REQUIREMENTS- Bachelor degree with 2 - 3 years of relevant working experience, preferably in sales, marketing or customer service.-
- Experienced in Customer Service and Sales conversion processes-
- Good understanding of the higher education industry in Singapore-
- Able to work on Saturdays (9am - 1pm)-
- Well-developed diplomacy skills and ability to handle expansive and diverse customers.-
- Pleasant and patient personality with excellent service mindset-
- Good interpersonal skill with a high level of initiative and drive

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