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Education Counsellor

2 weeks ago

Clementi, Singapore Singapore Institute of Management Full time

ACCOUNTABILITIES

Student Recruitment Operations
- To work with the Lead, Local Engagement, to manage and support the development of local student recruitment efforts for the institute by promoting the SIM brand-name and planning local student recruitment strategies.
- To build strong product knowledge, comply with work policies and procedures and continuously improve customer service skills
- To comply with quality standards set for the department

Leads Management
- To follow up on all leads assigned on a timely basis
- To prepare and maintain leads follow-up reports

Project Management (Online SIM in-House Programmes)
- To handle enquiries for all online SIM in-house programmes via all touchpoints
- To follow up on all online SIM in-house programmes leads for conversion

**REQUIREMENTS**:

- Diploma with 2-3 years of working experience, preferably in sales, marketing or customer service
- Experienced in Customer Service and Sales conversion processes
- Good understanding of the higher education industry in Singapore
- Able to work on flexi-hours and Saturdays (9am - 1pm)
- Well-developed diplomacy skills and ability to handle expansive and diverse customers
- Pleasant and patient personality with excellent service mindset
- Good interpersonal skill with a high level of initiative and drive