
Entertainment Manager
7 days ago
We are seeking a personable and attentive Guest Relations Manager to ensure our club guests receive exceptional service and a memorable experience. You will manage guest communications, resolve issues, and coordinate with various departments to exceed customer expectations.
**Key Responsibilities**:
- Welcome and engage with guests, ensuring they feel valued and attended to
- Manage guest inquiries, feedback, and complaints professionally and promptly
- Develop and maintain strong relationships with regular and VIP guests
- Coordinate with event, service, and operations teams to deliver seamless guest experiences
- Monitor guest satisfaction and implement improvements as needed
- Train and supervise guest relations staff, promoting excellent service standards
- Handle special requests and manage guest loyalty programs
**Requirements**:
- Proven experience in guest relations or customer service management, preferably in hospitality or entertainment
- Strong interpersonal and communication skills
- Ability to handle difficult situations calmly and diplomatically
- Excellent organizational and leadership abilities
- Passionate about delivering outstanding customer experiences
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