Head of Critical Operations

1 week ago

Singapore Meta Full time

**Head of Critical Operations Responsibilities**:

- Develop and lead the execution of both the tactical and strategic direction of the local Critical Operations team.
- Collaborate with peer engineering and support pillars in addition to local, regional, and enterprise cross functional partners.
- Lead the operational awareness representation in new and retrofit build/construction.
- Hire Critical Facility Managers and oversee hiring activities for Critical Facility Engineers.
- Mentor career and professional development of Critical Operations team members.
- Develop, contribute, and deliver skill, compliance, and safety training programs.
- Guide and represent the team through performance management.
- Review and approve high risk critical infrastructure maintenance procedures.
- Conduct Post-Incident and Root Cause Analysis reviews. Incorporate lesson learned into the day-to-day operations of the campus. Communicate significant lessons learned to relevant internal and external teams.
- Responsible for risk mitigation efforts across the site, including an overall view of systems offline and undergoing maintenance.
- Ensure compliance with work management processes and workflows across the site, including facilitating cross functional workloads.
- Develop and oversee processes that ensure compliance with global Meta and any locally required EHS standards in day to day planned and demand activities.
- Develop and manage a comprehensive incident response program of emergency operating procedures for the Critical Operations Team.
- Serve as an after-hour escalation resource, as needed, to first and second service response agents.

**Minimum Qualifications**:

- 7+ years experience in team management
- 5+ years experience in critical environment operations
- Communication skills
- Process and workflow development experience

**Preferred Qualifications**:

- Experience in team management within a complex
- Experience with large scale critical environment operations, construction, and retrofit activity
- 7+ years experience in critical environment work
- Solid technical background in power, mechanical, control, and/or life-safety systems
- Experience building out new and developing existing high-performance teams

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