
Gm Club Operation
7 days ago
**Job Description & Requirements**:
We are looking for a talented Director of Operations - Club passionate about hospitality and nightlife. You will lead the Singapore team for all the Zouk Group club brands in Singapore and look to create original and unique experiences for each venue.
As hospitality is key, guest management and customer touchpoints are essential and will be a significant focus. As an expert in your field, we expect you to be up-to-date with the latest trends and happenings in and around our industry. You should have excellent communication skills and be able to express our company’s views and ethos effectively.
Ultimately, you will be driving high-performance levels of staff to produce excellent customer engagement consistently. Last but certainly not least, a love for music, nightlife, hospitality, F&B, and entertainment is advantageous - these are the things we live and breathe daily.
**ROLE RESPONSIBILITIES**
- Things You’ll Own _
- Manage the operations of Zouk Club, Capital, Phuture and RedTail by Zouk
- Strategize, supervise and carry out business initiatives
- Ensure and maintain each business’s KPIs are achieved
- Manage and review P&L reports consistently
- Provide business solutions for operational matters
- Analyze venue performance vs historical performance and understand and align with industry standards
- Analyze and improve the stock systems
- Weekly and monthly reporting to Management on venue performance - successes and failures, staff movement and training, entertainment usage, and revenue summaries
- Teamwork Makes the Dream Work _
- Maintain positive business relationships with external partners (local and international) and government agencies
- Motivate and inspire your team - help create a positive and supportive work culture
- Work closely with the various departments to execute ongoing events and initiatives
- Be able to seamlessly move cross-functionally across many groups in the company to keep key stakeholders updated
- You will feel right at home if you have a positive attitude, a great sense of humor and a can-do attitude
- Ability to work independently and in liaison with other departments/offices when necessary
**ROLE REQUIREMENTS**
- Minimum 8 years of operations knowledge in the club/bar industry
- Excellent understanding of financial statements
- Ability to analyze trends
- Detail-minded with excellent problem-solving and negotiation skills
- Great interpersonal skills with the ability to communicate with people at all levels
- Elevated emotional intelligence
- Double Master's degree in Work Life Balance and Having Fun
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