Director, Medical Communications Operations

2 weeks ago

Tuas, Singapore Thermo Fisher Scientific Full time

At Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.

**Our work is a story of global impact.**:
Our Medical Communications team works to improve patient health by supplying high-quality medical information services on behalf of our customers to patients, healthcare providers and stakeholders. We manage medical information inquiries, document adverse events and product complaints, support product launches and help customers set up successful medical communications operations in a complex, global environment.

Work Setting: Hybrid; 1 to 3 days a week on-site

**Discover Impactful Work**:
Oversees daily operations of their assigned projects. Mentors and supports Associate Directors and other members of their project teams and interacts closely with other departments to help meet overall business objectives. Ensures existing clients are more than satisfied by seeking excellence in delivering high quality, value-added services to PPD Medical Communications' clients. Ensures execution of deliverables meet time, quality and cost expectations.

**A day in the Life**:

- Leads the division and cultivates a supportive, motivating and collaborative work environment and also builds an effective and productive team focused on overall corporate objectives.
- Ensures projects are properly resourced, managed, and executed and develops verifiable project goals for Associate Directors.
- Oversees and/or coordinates new project implementation. Works closely with client contact(s) during project implementation and develops working rapport. Maintains a working client relationship with open lines of communication for the life of the project.
- Works closely with Business Development in the areas of proposals/contracts, client presentations, and maintains client relationships.
- Oversees salary administration, performance management, conflict resolution, recruiting, and mentoring for Associate Directors and other direct reports.
- Ensures quality objectives are met and oversees audit preparedness, appropriate response to internal and external audits, addressing and correcting of audit findings; responding to client feedback; and development of and compliance with SOP's.
- Manages overall budget activity for divisional area(s) to ensure profitabilty: reviews billable hour reports for divisional area(s); tracks projects' success in achieving financial targets; determines the resource needs and ensures correct revenue forecast.
- Drives a culture of immediate action and proactive escalation
- Establishes policies appropriate for the function. Interprets and recommends modifications to company-wide policies and practices. Develops and is responsible for budgets, schedules, and performance standards
- Objectives are defined in collaboration with senior management and results assessed from a relatively long-term perspective.
- Interacts with senior management, and others concerning matters of significance to the company. Conducts business and technical briefings for senior and top management and for external management and / or representatives.

**Keys to Success**:
**Education**:
Previous experience in health care or pharmaceutical industry that provides the knowledge, skills, and abilities to perform the job (comparable to 12+ years). Strong leadership skills to include 5+ years of management responsibility. Education may be substituted in lieu of some years of experience for advanced degrees such as Pharm.D, Ph.D. MS and MD.

In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.

**Experience**

**Knowledge, Skills, Abilities**
- Thourough knowledge of budgeting and forecasting
- Excellent leadership skills
- Strong attention to detail and organizational skills
- Effective verbal and written communication skills
- Excellent problem solving and analytical skills
- Excellent time management skills
- Basic computer skills including Microsoft Office and multi-tasking skills
- Excellent interpersonal and conflict resolution skills
- Strong decision making skills
- Ability to coach and mentor staff
- Ability to work in a team environment and/

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