E-commerce Assistance

1 week ago

Singapore AEZOOM Full time

**Job Description**:
As an E-commerce Assistant, you will support the smooth functioning of our online sales platform and ensure excellent customer service. Your responsibilities will include assisting with walk-in customers, processing sales orders, and fulfilling orders, including basic packing tasks. This role requires attention to detail, strong customer service skills, and the ability to manage various tasks effectively.
- **Assist with Walk-in Customers and Sales**:Welcome and assist walk-in customers, providing product information and guidance as required.
- **Sales Order Support**:Aid in receiving and processing online orders through the e-commerce platform. Assist in monitoring and managing incoming orders to ensure timely processing and fulfillment. Help pick, pack, and prepare orders for shipment, ensuring accuracy and quality. Coordinate with logistics partners for order delivery and tracking. Provide order status updates and communicate with customers as needed.
- **Customer Service Support**:Respond promptly to customer inquiries and assist in resolving issues or complaints in a professional manner. Offer product recommendations and assistance to customers to enhance their shopping experience. Assist in building rapport with customers to foster long-term relationships and encourage repeat business.
- **Platform Management**:Assist in managing the e-commerce platform, including updating product listings, prices, and descriptions. Help monitor inventory levels and update stock availability on the platform. Support in optimizing product listings for search engine visibility and sales conversion. Assist in analyzing sales data and customer feedback to identify trends and opportunities for improvement. Collaborate with the team to implement strategies to enhance the platform's performance and user experience.

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