Current jobs related to Customer Service Executive - Singapore - OCBC Bank

  • Customer Service Executive

    2 weeks ago

    Singapore EXECUTIVE SEARCH PRIVATE LIMITED Full time

    THE CLIENT is a leader in the mobile and industrial fluid power industries with components that is commonly used in the construction & mining, oil & gas and marine, agricultural, discrete manufacturing and processing industries. The function supports the quote-to-cash process in responding to customer enquiry and...

  • Customer Service Officer

    7 days ago

    Singapore Customer Service Officer (Luxurious Beauty Spa) Full time

    **- Prestigious Beauty Company (Luxurious Skin & Body Spa)** ** Competitive BASIC & Attractive Company Benefits** ** Great working environment** ** Location: Town/Central** ** Full-time position; 5.5 days work week** **Responsibilities**: - Greet and receive walk-in customers, telephone inquiries - Schedule booking of appointment for beauty treatments,...

  • Customer Service Admin Executive

    6 days ago

    Singapore Richdale International Executive Search Full time

    Able to provide pricing and delivery information - Process orders, shipments, invoices and filing. - Receipts of incoming shipments - Able to handle overseas customers and affiliates' shipment and admin requirements. - Organize workflow to meet customer time frames - Able to handle direct customer requests and issues to the related department - Keep records...

  • Customer Service Specialist

    7 days ago

    Singapore DN & Associates Executive Search Full time

    Our client is an established medical device MNC and they are looking to add a Customer Service Specialist to their team! This role would require you to process orders and communicate with customers. As the first point of contact, you must ensure that customer needs and inquiries are addressed and problems are studied and resolved. You must also be available...

  • Customer Service/operation Executive

    4 days ago

    Singapore YEO GEOK CHIN LIGHTERAGE SERVICE Full time

    Provide support and quality customer service to clients. (Liaise with different party for shipment delivery schedules) - Manage telephone enquiries in a professional manner. - Take note of customers' requests and follow-up actions to fulfil customer's request - Work and coordinate with customers for shipment delivery schedule - Handle client complaints and...

  • Customer Service

    2 weeks ago

    Singapore WATCH REPAIR SERVICE CENTRE PTE. LTD. Full time

    **Job Description / 职责描述：**: - Minimum GCE 'O' Level / Diploma in Business, Retail, or related field - At least 1 year of experience in luxury watch sales/service (preferred), OR luxury goods customer service, OR direct customer-facing retail/service role - Able to identify and describe common watch issues (e.g., timekeeping problems, water...

  • Customer Service

    7 days ago

    Singapore RICHDALE INTERNATIONAL EXECUTIVE SEARCH PTE. LTD. Full time

    Roles & ResponsibilitiesJob Description:You have to deliver customer service to hotline calls, emails and walk-ins Able to processing of orders via various purchase options You have to processing enrolments of new customers You need to prepare daily sales report to ensure accurate payments received and stock quantities Able to assist with merchandise and...

  • Customer Service Executive

    1 week ago

    Singapore HARMONY NEW ENERGY AUTO SERVICE (SINGAPORE) PTE. LTD. Full time

    **Job Title: Customer Service Executive - BYD/Denza 5.5 days works week** **Location**:Ubi **Key Responsibilities**: - Assist in booking appointments for customers. - Troubleshoot and resolve customer issues and complaints in a timely manner. - Coordinate with internal departments, including sales, marketing, and technical support, to address customer...

  • Customer Service Executive

    1 week ago

    Singapore Singtel Full time

    Customer Service Executive (1 year Direct Contract) Join to apply for the Customer Service Executive (1 year Direct Contract) role at Singtel Customer Service Executive (1 year Direct Contract) Join to apply for the Customer Service Executive (1 year Direct Contract) role at Singtel Get AI-powered advice on this job and more exclusive features. An...

  • Customer Service Executive

    7 days ago

    Singapore beBeeCustomerService Full time

    Customer Service ExecutiveA Customer Service Executive plays a pivotal role in ensuring seamless customer interactions and experiences. The ideal candidate will possess excellent communication skills, be attentive to customers' needs, and maintain a patient demeanor in fast-paced environments.Key Responsibilities:Process sales orders, upsell, and cross-sell...

Customer Service Executive

3 weeks ago

Singapore OCBC Bank Full time

**Customer Service Executive - Contact Centre Service Support, OSPL** **-** **(**2500001J**)**

As the Customer Service Executive (CSE) for Contact Centre - Service Support (OSPL), you will be responsible for providing our customers prompt and personalised service when handling their queries from multiple channels over a full range of securities products and services. In performing your role, you are also expected to comply with the bank’s policies and procedures as well as local laws and regulations.

**Main duties and responsibilities**
- Resolve customer issues, feedback, and complaints by coordinating with stakeholders for timely resolution and within guidelines.
- Track open cases diligently and close all cases within Service Level Agreements (SLA).
- Actively contribute to Contact Centre service quality KPIs for internal and external awards.
- Ensure processes align with Standard Operating Procedures and comply with Group Policies, local laws, and banking regulations.
- Provide ongoing feedback to enhance work processes to mitigate risks and improve SLA, cost-effectiveness and productivity.
- Maintain zero operational loss and contribute to achieving service targets.
- Promote a customer-centric mindset and champion service excellence.
- Actively promote securities online products and services when appropriate.
- Perform ad hoc assignments as needed.

**Qualifications**
- Diploma or degree in any discipline.
- 2 to 3 years of relevant experience in Customer Service is advantageous.
- Operational knowledge of securities and the stock market is a plus.
- Strong written communication skills and good oral communication abilities are essential, along with a customer-centric and service excellence mindset.
- Effective interpersonal skills for engaging with both internal and external customers are required.
- Strong written and oral communication skills are essential, along with a customer-centric mindset focused on service excellence.
- Effective interpersonal skills for engaging with internal and external customers are also required.
- Ability to speak Mandarin is a must (to support the Mandarin speaking customer segments)
- Self-motivated team player who thrives under pressure in fast-paced environments, demonstrating commitment and initiative.
- Meticulous and well-organized, with strong analytical and problem-solving skills.
- Will be required to work 5 days in a week, 8.30-5.30pm

**Primary Location**: Singapore

**Job**: Customer Service Executive

**Organization**: CFS Singapore

**Schedule**: Permanent

**Job Posting**: 09-Jan-2025, 3:08:52 AM