Event Technology Manager, Apac Corporate Events

2 weeks ago

Singapore FIRST Global Brand Experience Agency Full time

**ABOUT OUR COMPANY**

FIRST is a leading global brand experience agency with teams in New York, Los Angeles, London, Dublin, Singapore and Hong Kong. Some of the world’s most recognized companies trust us to develop strategies, and design, plan and produce engaging events. FIRST clients span many industries including financial services, aerospace, technology, consumer electronics, medical and healthcare, automotive, media and the non-profit sector. We are on Event Marketer’s “Top 100 Event Agencies” and “Best Places to Work in Events” lists. We’ve also been recognized by _Crain’s New York Business _as one of the _Top 100 _“Best Places to Work in NYC”.

**JOB DESCRIPTION**

**JOB LOCATION**:Singapore (in-office hybrid format required)

**RESPONSIBILITIES**:

- Implementation and project management of event registration websites, app builds and all technological aspects of our events
- Keep up-to-date on all emerging technologies, popular culture and trends and ensure team members are informed as well
- Innovating on new technology and how integration will flow between systems
- Database Management: ensure consistency of information and generating lists upon request
- Manage client evaluation communications such as save-the-dates, invitations, registration, confirmations, etc
- Assist in the development and management of online registration
- Manage relationships with technology suppliers including the negotiation of contracts
- Work with event Project Managers/Coordinators on overall program logistics, production, and implementation
- Database management to ensure consistency of information, accurate data, inputting new data when required and generating lists upon request
- Coordinate planning and utilisation of the mobile app. May assist with build depending on platform.
- Lead contact for attendee management and technology vendors including pre-event and during execution
- Assist in contacting clients for relevant information
- Responsible for all registration collateral and equipment management
- Create and distribute post event client surveys
- Registration desk flow design and set up
- Review and manage any relevant third-party vendor invoice reconciliation e.g. badging / attendee tracking etc
- Reporting (response rates / new implications) and analytics and surveys
- Advises on user experience of all pre-event and onsite registration for both virtual and in-person events
- Assist with recruitment of new team members
- Train other staff on current technology and processes
- Travel domestically and internationally in support of client events
- Support other members of the department as needed on ad-hoc projects
- Responsible for capacity management and flagging when scalable resources are needed

**QUALIFICATIONS & ATTRIBUTES**:

- Extensive experience including meeting planning and coordination including event and registration technology
- Highly motivated, able to work independently
- Exhibit strong work ethic, patience, and a winning attitude
- Flexible and willing to work outside of normal business hours (evenings, weekends) and travel when required to be on-site at events and/or troubleshoot remotely
- Ability to manage multiple projects simultaneously
- Strong proficiency with Microsoft Office - specifically with Excel and PowerPoint
- Strong oral and written communication skills
- Customer focus and approachable demeanor
- Excellent time managements skills
- Independent and critical thinker with keen sense of judgment
- Quick and strategic problem solver

**PREFERRED QUALIFICATIONS**:

- Proficiency with registration website platforms such as Cvent, Splash, Certain, Aventri, Eventbrite other registration website platforms
- Advanced knowledge of Microsoft Excel
- Experience with virtual meeting and event platforms such as Intrado, GlobalMeet / TalkPoint, Zoom, WebEx, SpotMe, Concise Chime or other virtual meeting and event platforms
- Experience in integrating customer relationship management software, such as Marketo, Salesforce, Dealcloud with event registration management systems such as Cvent
- Proficient programming skills such as computer coding (HTML, CSS and/or JavaScript)
- Proficiency in spoken and written Mandarin is required in order to review and build invitations and registration websites, manage delegate correspondence with Mandarin-speaking clients and proof checking edits and changes including agenda version control.

**ADMINISTRATION & GENERAL**:

- Assume responsibility for own environment, ensuring adherence to health and safety policies while having clean smart surroundings
- Work intelligently and ensure that your line manager is aware of problems or issues which negatively affect productivity
- Build excellent relations with team through positive communications
- Ensure knowledge is shared within the team to enable them to work smarter and more efficiently
- Work on ad hoc requests as required, typically during quiet times

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