Policy Enforcement Manager, Youtube Trust and Safety

Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

Minimum qualifications:

- Bachelor's degree or equivalent practical experience.
- 5 years of experience in operations such as scaled or sales operations, vendor management, process or organizational streamlining.

Preferred qualifications:

- Experience with identifying abuse trends or working in news or policy.
- Experience in content policy, anti-abuse, and compliance operations.
- Experience with SQL and data analysis.
- Ability to build relationships with cross-functional partners across geographies.
- Excellent analytical skills, including using data to drive strategy and business action.
- Ability to speak, read and write fluently in English and Japanese, Korean, Vietnamese, Punjabi or Urdu in order to identify abuse cases and trends.

**About the job**:
Fast-paced, dynamic, and proactive, YouTube’s Trust & Safety team is dedicated to making YouTube a safe place for users, viewers, and content creators around the world to belong, create, and express themselves. Whether understanding and solving their online content concerns, navigating within global legal frameworks, or writing and enforcing worldwide policy, the Trust & Safety team is on the frontlines of enhancing the YouTube experience, building internet safety, and protecting free speech in our ever-evolving digital world.

As a Policy Enforcement Manager, you'll be responsible for working with a global team of Policy, Enforcement, Product, Engineering, Tools, and Legal to prevent violative content from appearing on the site. You'll evaluate abuse trends and quality within vendor operations, and you'll develop creative solutions to address quality, workflows, and processes. You will review decisions about the appropriateness of different content, including considerations of cultural and political sensitivities. You will also lead cross-functional global programs to create business impact.

This role will review controversial, and sometimes offensive video content in line with YouTube’s Community Guidelines. You might be required to work non-standard working hours.

At YouTube, we believe that everyone deserves to have a voice, and that the world is a better place when we listen, share, and build community through our stories. We work together to give everyone the power to share their story, explore what they love, and connect with one another in the process. Working at the intersection of cutting-edge technology and boundless creativity, we move at the speed of culture with a shared goal to show people the world. We explore new ideas, solve real problems, and have fun — and we do it all together.

**Responsibilities**:

- Demonstrate an understanding of how circumvention content policy impacts YouTube users, changes, and launches. Think strategically and keep users safe from harmful content while protecting freedom of expression.
- Design and enforce policies taking on circumvention of YouTube policies from initial identification to final implementation with post-implementation controls. Work cross-functionally with policy verticals to address the problem at scale.
- Design and execute global cross-functional programs on improving key operations metrics. Collaborate with Product and Engineering teams on proactive and reactive measures.
- Investigate anomalies by in-depth analysis into metrics and formulating specific hypotheses on operational health, testing such theories and providing data-driven recommendations for leadership.
- Review content in line with YouTube's community guidelines and manage policy enforcement escalations, and develop new enforcement guidelines, deliver training to reviewers, and provide expert enforcement advice on grey policy areas.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form.